- Report: #266144
Complaint Review: Home Shopping Network - HSN - Clearwater Florida
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Author Confirmed
Why?
Home Shopping Network - HSN
Po Box 9090 Clearwater, 33758-9090 Florida, U.S.A.
Phone:
800-933-2887
Web:
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Home Shopping Network - HSN terminated service to property owner ripoff Clearwater Florida
I purchased an item from HSN and because it was past the 30 days they were unwilling to do anything about their false advertising and return the product.
Eventually they sent the matter to their collection dept
The issue is my landlord who is the property owner of the address i used with HSN is refusing to send any more products to her even though is is one of their valued customers and spends thousands of dollars with them
Their representative use the "there is nothing we can do" statement.
This seems illegal and certainly bias based on my actions not hers
David
coconut creek, Florida
U.S.A.
Eventually they sent the matter to their collection dept
The issue is my landlord who is the property owner of the address i used with HSN is refusing to send any more products to her even though is is one of their valued customers and spends thousands of dollars with them
Their representative use the "there is nothing we can do" statement.
This seems illegal and certainly bias based on my actions not hers
David
coconut creek, Florida
U.S.A.
2 Updates & Rebuttals
Sara
Fredericksburg,Virginia,
U.S.A.
what do you expect?
#2UPDATE EX-employee responds
Tue, June 03, 2008
I used to work for HSN and don't anymore, but I can fill you in on a lot of things here. First of all, you have 30 days to call and complain and get a refund (and honestly its 45, but we say 30) If it was a decent product for at least the first month and a half, what about that was false advertising- it apparently did what you wanted it to. Second of all, if you set an item up on flexpay and decide you don't want it, thats too bad- you had your 45 days to return it, you didn't, its yours. Pay up. Now that you owe HSN money, they will not send anything to your address until that is cleared up, because the company has been defrauded millions by people not paying, then stating a new name and ordering new product and not paying for that either. In order to clear up your landlady's address from the "bad address file" she must send in a utility bill or another official document that shows that she lives separate from you. (she can get the address and fax from any cust. service rep.) Why are you complaining online that you are being dishonest and not paying for merchandise you have recieved and kept for a good amount of time. Please be a grown-up, pay for your product, and stop whining that your own irresponsibility got your landlady unable to order. (I'm sorry for my anger, but I spent more than a year on the phone being sweet and polite to people who felt like they didn't have to pay for their own stuff.)
Hazzard
Saint Petersburg,Florida,
U.S.A.
Suggestion to fix
#3Consumer Suggestion
Tue, November 13, 2007
Dispute the charge with your credit card company, let them help you take care of the probelm, or if the home is zoned multi-family your landlord should be able to provide them of proof that you are at "2 different address". Hope this helps!
