- Report: #1425985
Complaint Review: hotels.com -
Reported By:
Jason -
Alexandria, Virginia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
hotels.com
United States
Web:
www.hotels.com
Categories:
Business Rating:
(0)
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hotels.com Hotels.com gift card scam Internet
I got a $100.00 gift card with my credit cards points from Citibank for hotels.com. Triied to use it in booking a room and did not work, tried 20 time over a few days, gave up. Tried to speak to the customer care service and they just kept sending me from one office to the other office saying it was not their job or department.
They sent me to the gift card department 20 times and they said that the gift card was valid and I told them it did not work and they sent my to another office that answered and sent me back to them again. Nobody seemed to care and kept saying it was not their job to deal with it.
On the hotels.com website you can exchange the gift card for another store and thats not even working with the gift card and I have tried multiple times. I have been on email contact with two people and they are just give me the run around again.
Its $100.00 and they dont even care because its not their job.
