- Report: #1183430
Complaint Review: Hotels.com - Internet
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Author Not Confirmed
Why?
Hotels.com
Internet, USA
Web:
www.hotels.com
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Hotels.com Expedia HOTELS.COM will NOT refund me! Liars. Hotel had no room for me! Took my money! Internet
Booked a hotel on Hotels.com. I prepaid in full for the room (not just a deposit but prepaid in full). Arrived at the hotel and was told they had no reservation for me. After some investigating it turns out that the hotel has a poilcy that you must arrive within a few hours of check in time or the room will be resold. Seriously? The hotel would not let me check in and had no more rooms available and resold my room I had paid in full for!!!!
I immediately called Hotels.com and after 40 mins on hold I get some guy in a 3rd world country who barely speaks English. He tells me he can't get in touch with the hotel and can't help me. Sorry, no refund.
I disputed the charge with my bank. The bank sides with Hotels.com. I read the explanation Hotels.com sent my bank. Ready for this... according to Hotels.com the hotel's services were rendered and I never made any attempt to contact their customer service.
LIARS AND THEIVES.
So now I'm out $$$$ and was given no service. Scammers and Liars.
