- Report: #865213
Complaint Review: H&R Block - Washington District of Columbia
Reported By:
Tavis -
Hoofddorp, Internet, Netherlands
Submitted:
Updated:
-
Author Confirmed
Why?
H&R Block
2020 K St. NW Washington, 20006 District of Columbia, United States of America
Phone:
202-466-4411
Web:
www.hrblock.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
H&R Block breach of services, overcharge, 2 months to file Washington, District of Columbia
I am an American living in the Netherlands. I have used the 2020 K St. NW Washington DC H&R Block to file my taxes for a few years, mainly online, but recently through a tax agent in the office. I am very unhappy with the service I received from the H&R Block tax agent and office manager of the 2020 K St. NW Washington DC office, Alfred Pinkett. It has taken over 2 months to file Federal and State tax returns, and the charges totaled$435.
I filed a complaint with H&R Block on March 18, 2012. I am also dissatisfied with the duration of the complaint investigation and results of the complaint process with H&R Block. It has taken over 3 weeks to come to "resolution." Further, I have no confidence my taxes have been done correctly nor any assurance they were reviewed by anyone other than Mr. Pinkett. Most amazing still, I must continue working with Mr. Pinkett to ensure my taxes are actually filed electronically.
Every aspect of this business transaction demonstrated negligence by H&R Block - from the first 2 weeks of Mr. Pinkett becoming my tax agent to "resolution" authorized by the district manager. No reason was provided to me. Over the past 2 months, Mr. Pinkett has been unresponsive, made errors in my tax returns, and did not provide information that I requested. He yelled at me over the phone when I questioned why it took over 2 months. It has taken H&R Block complaints department almost 3 weeks to have resolution to my official complaint (filed March 18, 2012), and the only resolution was a $100 coupon that the offending agent was responsible to enter into the system on my behalf (and still has not been applied to my account). I have no idea what other actions resulted from my complaint, if any.
I have documented every step of the business between Alfred Pinkett and myself through emails. I sent all those emails to Alfred Pinkett's district manager. The emails show I gave all the required tax information to Mr. Pinkett to file my taxes in the first week of February 2012; yet my taxes have were not completed until March 18, 2012 - and not filed as of April 7, 2012 because H&R Block has still not resolved the issue.
H&R Block 2020 K St. NW Washington DC 20006 should be ashamed that this happened and how it was handled, both by the tax agent in charge and the resolution department.
H&R Block should refund/negate the full cost of filing my taxes.
I filed a complaint with H&R Block on March 18, 2012. I am also dissatisfied with the duration of the complaint investigation and results of the complaint process with H&R Block. It has taken over 3 weeks to come to "resolution." Further, I have no confidence my taxes have been done correctly nor any assurance they were reviewed by anyone other than Mr. Pinkett. Most amazing still, I must continue working with Mr. Pinkett to ensure my taxes are actually filed electronically.
Every aspect of this business transaction demonstrated negligence by H&R Block - from the first 2 weeks of Mr. Pinkett becoming my tax agent to "resolution" authorized by the district manager. No reason was provided to me. Over the past 2 months, Mr. Pinkett has been unresponsive, made errors in my tax returns, and did not provide information that I requested. He yelled at me over the phone when I questioned why it took over 2 months. It has taken H&R Block complaints department almost 3 weeks to have resolution to my official complaint (filed March 18, 2012), and the only resolution was a $100 coupon that the offending agent was responsible to enter into the system on my behalf (and still has not been applied to my account). I have no idea what other actions resulted from my complaint, if any.
I have documented every step of the business between Alfred Pinkett and myself through emails. I sent all those emails to Alfred Pinkett's district manager. The emails show I gave all the required tax information to Mr. Pinkett to file my taxes in the first week of February 2012; yet my taxes have were not completed until March 18, 2012 - and not filed as of April 7, 2012 because H&R Block has still not resolved the issue.
H&R Block 2020 K St. NW Washington DC 20006 should be ashamed that this happened and how it was handled, both by the tax agent in charge and the resolution department.
H&R Block should refund/negate the full cost of filing my taxes.
2 Updates & Rebuttals
Tavis
Hoofddorp,Internet,
Netherlands
Response to Otto - Washington
#2Author of original report
Mon, June 11, 2012
Hi - what are the odds that someone who has actually used Mr. Pinkett would respond to my complaint here? It is also interesting to me that your questions seem to put me in a position where I need to defend my complaint, rather than discuss actually what the complaint is about.
Otto - while you may have been satisfied with your experience with Mr. Pinkett, I was certainly not for the reasons I state above. Your positive experience with Mr. Pinkett does not change my negative experience with the same.
As far as your question about overcharging...I don't recall specifically saying I was overcharged, instead that I was charged for items that were never explained to me. But, it sounds like you already know that from your statements. While the date when filing is due to the Federal and state governments is also not specifically part of my complaint - those dates did influence why I started filing my taxes in January 2012. The fact that is took Mr. Pinkett over 2 months to have my filing completed is a failure on the part of the service offered by this H&R Block location, and specifically, Mr. Pinkett.
Finally, Otto, this purpose of this site is to document bad experiences, which is exactly what I did. You are right, I didn't expect/want to be yelled at - which is enough to file a complaint against Mr. Pinkett for bad customer service, but more to the point - I did not hire H&R Block to file my Federal and state income taxes over a 2 month period, incorrectly enter information on my tax forms, or have to pay for the privilage of reviewing the work before it could actually be filed. It seems, Otto, you are not "missing" anything, just overlooking what my complaint is actually about - HORRIBLE CUSTOMER SERVICE and unexplained charges. Adequate service is not H&R Block's motto, is it? Thanks for taking the time to stick up for Mr. Pinkett - unfortunately, he was the worst tax agent I've ever had.
Otto
Washington,District of Columbia,
United States of America
Why did you pay overcharges?
#3Consumer Suggestion
Sun, June 10, 2012
Hi -- I've used HR Block and Mr. Pinkett at this location.
He generally was okay, not fast, but I attributed that
to the rush near April 15th.
Still, he did get things done on time.
My question -- waht were the overcharges for?
If you are resident in the Netherlands, your
return was not due until 15 June, not 15 April.
Also, from what you wrote, it seems that
the return was filed ab out 5 weeks after
you gave Mr. Pinkett the information, but
well before April 15th.
So I am not quite sure what the problem was.
Obviously, you don't want to be yelled at,
but it seems that you rec'v'd adequate service.
Is there something I'm missing?
