- Report: #1335064
Complaint Review: HSBC Mortgage Services - Elmhurst Illinois
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HSBC Mortgage Services
961 N. Weigel Ave Elmhurst, 60126-1029 Illinois, USA
Phone:
800-333-7023
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HSBC Mortgage Services Bad Interest Rates, not allowed a refinance or Modification after 10 years of paying on time Elmhurst Illinois
To whom it may concern, I am sending this report because I feel I was treated some find on way by this mortgage company. My husband died in 2006, I have been paying on this loan by myself for over ten years now not being last on payments or anything like that. I called and asked to get a loan Modification or refinance and I was told No, they did not do that. I think it is a shame when you have been paying on a loan for ten years and all of the money is still going to interest except for a few dollars. I let them know my husband had died and everything is in my name now but they would not take his name off the paper. I am responsiable for the bill and I don't like having to see my husband's name on a bill and he is deceased. That is cold. I am still trying to get away from these high interest rates. They changed my mortgage over to a new company, but the rates are still high. I would be glad if whatever you can do to try to fix this ripoff. Thanks
2 Updates & Rebuttals
FloridaNative
Palm Beach Gardens,Florida,
USA
Use another lender
#2Consumer Comment
Wed, October 26, 2016
All you have to do is go to another lender to get a refinance. You have to qualify for it based on your income and debt and the current loan to value. Check various lenders and compare their loan products to see what would work out best for you. There is no need to have your existing lender refinance your loan.
coast
Florida,USA
Certainly not a rip-off
#3Consumer Comment
Wed, October 26, 2016
Lenders are under no obligation to alter the terms of a loan; therefore, it's unclear as to why you claim this is a rip-off.
