- Report: #1005718
Complaint Review: Hughs Net - Morgantown West Virginia
Reported By:
Kim -
Morgantown, West Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hughs Net
HughsNet.com Morgantown, 26508 West Virginia, United States of America
Phone:
866-347-3292
Web:
Categories:
Business Rating:
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Hughs Net Hughsnet internet SUCKS Morgantown, West Virginia
Where to start about HUGHES NET internet service - lets see - first we were to have a $99 installation and activation but it turned into $170 by the time it was billed for activation, installation, first month package subscription that was supposed to be $39.99 basic packge last time i checked that should have been $140 but there is equipment rental (not disclosed) and our basic pckage somehow turned into $59.99????
A couple of days after installation of Hughes Net we purchased a cell phone booster contacted our provider who sent me information on the modem settings and i spent about an hour and a half trying to get tech support finally got someone in a live chat room who exited out then Hughes Net had put in the wrong model of modem so we called to cancel the service over very poor service, support, and generally a poor at best company to deal with we were told our service was cancelled and would be pro-rated and we would get a refund --- what a refund $17 which could take up to 4 weeks to process after calling and being transferred several times we finallay demanded to talk to a supervisor who "was on another call" and never did get them on the phone we will get our whopping $17 dollars in about 1 to 7 days.
BOTTOM LINE HUGHES NET HAS AN F GRADE IN OUR BOOK DO NOT USE THEM
A couple of days after installation of Hughes Net we purchased a cell phone booster contacted our provider who sent me information on the modem settings and i spent about an hour and a half trying to get tech support finally got someone in a live chat room who exited out then Hughes Net had put in the wrong model of modem so we called to cancel the service over very poor service, support, and generally a poor at best company to deal with we were told our service was cancelled and would be pro-rated and we would get a refund --- what a refund $17 which could take up to 4 weeks to process after calling and being transferred several times we finallay demanded to talk to a supervisor who "was on another call" and never did get them on the phone we will get our whopping $17 dollars in about 1 to 7 days.
BOTTOM LINE HUGHES NET HAS AN F GRADE IN OUR BOOK DO NOT USE THEM
