Rob
colorado springs,#2Author of original report
Wed, February 16, 2005
Previously i was told by that helpful customer service agent to be patient, their "processing and claims department" could sometimes take up to 8 months to finally confirm and ship your gift. Well, we're pushing 10 now and still nothing has happened, same screen every time i login (at least i can still do that, from what i hear its usually easier for them to just shut your account down then actually deal with you) and trying to call customer service ... again. This is starting to get annoying, if something doesn't happen soon i'm about to take the advice of all those before me and just file with the BBB and start going for legal action, that at least seems to motivate them. We'll see....
Rob
colorado springs,#3Author of original report
Mon, January 31, 2005
First off, there was a computer glitch which cause some stuff to be reported wrong (lost) and some info to be lost, but that should be fixed by now. Second, after getting the redemption voucher and mailing it in, be patient as it takes a pretty long while for them to process it (supposedly they get a ton of these things every day), i was told up to 8 weeks. The login screen will change when you have been processed, letting you know when they ship your "prize". When that happens, expect 4-6 weeks for delivery. That was all i got, hopefully i can report back when the "gift" comes in and turn this into a better post than it started out to be.
Tejal
Aurora,#4Consumer Comment
Thu, January 27, 2005
I went through the same process--applied for 6 of the applicable offers and then waited and waited and waited. I sent several e-mail but I also did not get any response from them. Finally, last week, probably about 2 months after I initially applied, I received my gift card. It's exactly what they said it would be and for the amount they said it would be. I haven't tried using it yet but the number I call to check the balance says what it should.