- Report: #1173015
Complaint Review: Infinity Van Lines Moving Co. - Nationwide
-
Author Not Confirmed
Why?
Infinity Van Lines Moving Co.
Nationwide, USA
Phone:
1-866-863-4964
Web:
infinityvanlines.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Infinity Van Lines Moving Co. Iam a senior citizen and my husband is a vietnam war veteran Hallandale, Florida Nationwide
In July we contracted Infinity Van Lines thru the Internet with sales agent named Jimmy, who seemed very nice & helpful at that time. He emailed us a form to fill out with our stuff to be picked up in a storage in TX and gave us a quote. On July 19, 2014, the truck driver who picked our stuff was very rude & unprofessional. He used intimidation and harassed our representative there and refused to pick up all our stuff unless we paid on the spot his quote which was triple the prize we have quoted by the company. Since we needed our bed very badly, we agreed to pay extra amount to get it delivered to us. Three weeks after, the delivery truck came with only boxes and our king size mattress was missing. The driver here, Horacio Valle, put a note on the receipt that our bed was missing. We only got the metal foundation & the 2 box springs, no mattress. Some of the boxes were crushed & busted even the plastic bin. Some of my chinaware were broken. All our furniture weren't delivered. The driver in TX left our washer & dryer, thread mill, the whole living room set that we purchased at Lazy Boy 4 yrs. ago. queen size bed & bed frames & a lot of other stuff at the storage without any care whatsoever. When we call the company, none of them wanted to speak to us. I sent the claim form that they sent me but to this writing, we haven't heard from them. Hiring the Infinity Van Lines was the worst nightmare that we ever had. People who work there are very unprofessional and fake in reality.
1 Updates & Rebuttals
FloridaNative
Palm Beach Gardens,Florida,
Your problem is this: you hired a moving company without getting an estimate in person
#2Consumer Comment
Thu, August 28, 2014
No legitimate mover gives you a quote without actually walking your place and giving you a written itemized estimate based on the pieces you are moving, the number of boxes, materials etc.
If you are getting your quote online or over the phone without an estimator at the property - you are hiring a moving broker, not an actual mover. And, in some cases, not even a broker but a scammer. The difference is difficult to tell, but a scammer requires a payment up front and you never hear from them again. They take your money and run.
Or in a twist to the scam, they will show up with an unmarked truck and charge you more, in cash, and then when they arrive to your destination will hold your belongings hostage while they hold you up for even more money. Sometimes they hold your stuff hostage for months before they ever show up at your door. When they do come to deliver, the items are missing or broken but that is after you paid to have the truck unloaded.
Look up 'moving scams' online and you will see the various common tricks played by the underbelly of this industry.
Legitimate movers are above board, licensed, insured and have their own crews and trucks. Look up the article: How to a Reputable Moving Company to learn tips on what to do and what to avoid.
You can try to sue this mover you used, but it is unlikely you will be able to recover much if anything at all. Do you have a contract that you can use in court and proof of payments? Or did they only accept cash from you? Good luck in getting the funds to repair or replace your things.
