- Report: #1426713
Complaint Review: INSTACART - San Francisco California
Reported By:
Linda -
San Marcos, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
INSTACART
San Francisco, California, United States
Web:
www.instacart.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
INSTACART INSTACART DID NOT ASSIST ME San Francisco California
2/1/18 I prepare my order and submit my order. My credit card was denied. My bank thought this was a fraud charge, I notified bank that yes in fact the charge was mine. The order total was over $220.70.
My bank had every right to decline the charge. My bank was just being cautious.
Instacart didn't know what to do on their end to resolve the matter. It took me over 19 hours of struggling on their site to get my order created.
When a company is in business accepting credit cards they will encounter issues. It is the company's responsbility to handle these issues.
Instacart wanted me to close my account and open a new one with a new credit card. I have only one card.
The problem lingered on and on until I ask them what i should do. Close the account or wait til their system accepts my card.
The Fraud division at my bank was waiitng for Instacart to try sgsin. No sttempts.
Is it my obligation to figure all of this out.
Funds are in que; but no cooperation from Instacart.
Their server is down or some other excuse.
My bank waiting for the charge to go through from Instacart, but they refused to assist me.
I iunfortunately now am a shut-in. I can no longer walk on pavement or cement. If I continue to my knees will not last. I cannot afford any falls.
I was dependent on Instacart to be able on a bi-weekly basis deliver my groceries.
Now I will be forced to hire a private individual to do this. The costs will be extreme.
The entire matter is inexcusable.
I may save my knees, but I may starve doing so.
