Christine
Janesville,#2Author of original report
Tue, July 18, 2006
It is interesting that the rebuttal does not address the others who have written complaints, or the fact that others refer to the company and associate them with a trucking co, etc. I did run a check and there is a trucking company and a produce at that same address, as well as Complete Weightloss AND Livewell Consulting. I have as of yet to get a response from the supervisor. I am getting quicker response from this website than I am by phone or email from the company. I have taken the steps offered by this website regarding getting my funds back from the unauthorized use of my bank account. Complaints have been filed with the BBB, this website, my bank and with the host website that promoted this company. Please BEWARE! I AM NOT the only one complaining and this is not the only complaint out there of the EXACT same problem with this EXACT same company.
Sonja
Bismarck,#3UPDATE Employee
Tue, July 18, 2006
Hello, We are not a company blaming the customer and I apologize if that is how you read the last message. We are only stating to read your terms and conditions more clearly before placing an order, as well keeping the facts straight if you are going to put them on this site for others to read. Also we are a weight loss company, the company is called the Complete Weight Loss Center, and we sell Insatrim, Womens Ultra Slim, along with a few other products, including the online support program. We are not part of a trucking company or a produce company. Please know your facts before you present them to others.
Christine
Janesville,#4Author of original report
Tue, July 18, 2006
It's amazing that a company would want to blame the individual. That doesn't sound like good business practice, especially when there are many other people saying the EXACT same thing I am. I was not offered a way to speak to the manager and I in fact did send an email to her after being given the email address. Interestingly enough, there was no reply. This company, after further research has at least three other companies operating from this address...trucking company, produce company, etc. I don't appreciate their attitude in dealing with consumers, and I am not the only one saying so.
Sonja
Bismarck,#5UPDATE Employee
Mon, July 17, 2006
Hello, I just wanted to respond to Christine's message. My name is Sonja and I work for the Complete weightloss center. First I would like to establish that you ordered a 7 day trial package, which included 7 days worth of Ultraslim, 7 days worth of the dieters vitamin, a toning band, and 7 days of online support. On this note I would like to suggest including all of the facts and products that were ordered by you instead of leaving certain things out. Also when you placed your order online there was a user agreement that we asked that you read and understand and we have a box online for you to check once you in fact have read and understand the terms and conditions. Upon submitting your order, you are sent a confirmation email with your name, address, and shipping price. On this email confirmation sheet is a register link for you to access and use that online support for the first 7 days, free of charge. As stated in the user agreement, there is a monthly memberhsip fee of $29.95, if you do not contact customer service to cancel the account. You did not cancel your account in the amount that was stated in the user agreement. The agreement also stated that you would be locked into a 3 month minimum if you did not cancel, however I cancelled out the remaining 2 months for you so that these charges would not apply to your account as well. Also I had offered you the manager's email and you did not want it, so I did offer you a way to talk to Jenni, you were not able to speak with her at the time because she was not in her office. As well just to clarify as to why the phone call was terminated. You were screaming and yelling and being extremely rude, I had asked you to stop and you kept on yelling. I would advise using better business practice when talking with people and you may have understood all of this better. I would also suggest that if you do not agree to a program of any kind with any business, do not purchase the program. It is very unfair that you would blame the company for something that was given to you on the website or in any contract that you yourself looked up and visited to then decide to blame the company because you decided you didn't want to pay for the charge. In closing, have a nice day.