This company is hired by my neighbor regularly to upkeep her lawn but in May 2013 they were also hired by her to trespass on my property and proceeded to destroy a mature bush measuring almost 7 ft wide by 7 ft high. Luckily I was able to stop them from total destruction and after confronting the lawn worker I was told directly by the workers that the work order came in from the neighbor and was approved by the office to trespass on my lawn and do a total cut-down of a row of approx. 5 large mature bushes. I then called the police and an investigation ensued but Jackson Lawn lied to the police claiming the worker had been fired and was unavailable for questioning when he was still employed there. Repeated calls to them from me resulted in no response from the company and no attempts to rectify their destruction of my property. Police reports verify that the workers admitted fault to the police but Jackson Lawn continues to dodge responsibility and now places the blame on me....how outrageous! Their worker is caught red-handed yet the management somehow thinks it is sensible to blame me?! I complained to the BBB and their office manager's response was to blame me since my crazy neighbor/their client hired them to further her vendetta against my family. I might not get along with a busybody neighbor but that gives Jackson Lawn no right to trespass on my property and vandalize or damage my landscaping.
Their rebuttal to the BBB is almost verbatim from the response that my neighbor gave to the police so I am uncertain whether they are in cahoots together but I know a few facts which are : 1) Jackson Lawn company worker found in the act of chopping down my landscaping 2) Workers admitted guilt to the police....two or three times!! 3) Pictures documenting condition of landscaping before they vandalized it 4) Police Report verifies these facts 5) Witnesses are available who saw the workers 6) Jackson Lawn and Landscaping failed to return phone calls about their workers actions 7) Jackson Lawn continues to lie when they spread crazy rumors to the BBB that I cut my own landscaping when the facts speak otherwise
Their character and business ethics are evident in how they treat people they have wronged so beware doing business with these unprofessional and unethical people!