- Report: #1465879
Complaint Review: Jeep -
Reported By:
Ray -
North Brunswick Township, NJ, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Jeep
United States
Phone:
866-275-1420 ext. 406014
Web:
http://www.jeep.com
Categories:
Business Rating:
(0)
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Jeep Fiat Chrysler Jeep Cherokee Start/Stop feature not working properly since the vehicle was purchased. Nationwide
I purchased a 2016 Jeep Cherokee and since day one the start/stop feature never have worked properly and it wasn't until recently that, I was told by my current dealer that, it is the backup battery and that Jeep have had problems with the manufacturer and supposedly Jeep is looking for another manufacturer but, I feel Jeep always knew this and did not inform the dealers and consumers. This is been happening for 2 years now and the Jeep representative Yeraldin which phone number and extension I previousy provided, have said to me that she have some people on her list and I am not one of them and at the time of this report/complain, I haven't received any information, update either from the dealer or Jeep. If other consumers Jeep owners are having the same problem then; why Jeep fail to report the situation as a "recall"? The start/stop and backup battery is not a critical problem that might stop the car from functioning but, If I decide to sell or give the car on trade-in people are going to ask me about it and I'm afraid I might lose money/value because of the feature not working.
