Complaint Review: Jems Aussies (Sara DeVault) - El Rino Oklahoma

God Bless Jamie I hope you heal! You are in our prayers. 

I just wanted to update that everything has been worked out between Sara and I and we are on good terms. I have been properly refunded and would like to rescind my prior statements since everything has been worked out. Thank you very much Sara!

I am sorry perhaps if you had used a "real" name then we would be able to rectify the situation. Please email me and let me know what we need to do to fix this. Thank you and God Bless. 

I received my refund from the agency late last week. I would appreciate if everyone would stop posting in this report. There's nothing Sara Devault and I agree on accept that people post elsewhere... This includes YOU Sara. I AM forgetting about you and hope you can do the same. Not to mention the court filed restrictions on you contacting me which INCLUDES you mentioning me in this report as DRoogy spoke of, this is a form of contact. DRoogy is also correct regarding paypal. So if people have their own issues with Jems Aussies take your issues elsewhere. Thanks.

I was actually recommended to Jems Aussies by a friend of the filer of this report who recommended Jems prior to the issue they had. Once I was made aware of the issue I found and followed this report and finally decided to speak about my experience with Sara which is neither good nor bad, nor very involved. The reason for this is because I was considering purchasing a future puppy as she is a local breeder to me. She also doesn't deserve harsh words from people who have no experience with her, but people who have dealt with her should be free to share. But first, I want Sara to know the filers name is not Ms Klein like she is being referred to.

I've met the filer through my friend and I know that due to a past experience, when they do business with people they do not know, they don't use their actual personal info which I think is very smart! I thought it was odd at first, and didn't know it was legal, but once I became friendly with them I realized that by the traumatizing experience, they don't trust people, and rightfully so. It's amazing that the legal system can actually make it possible to be a consumer/travel/fly/work,etc and legally use alias names for safety. Anyways! I'm getting off subject, but wanted Sara to know that isn't the real names since she keeps referring to her.

I'm not here to side with either party but share my experience to help people make up their own minds. I had been in contact with Sara via fb and inquired about future litters over the past couple of months. She accepted my friend request and welcomed me and was very nice. She deleted me shortly after which I thought was odd but I reached back out to her and she accepted once again and through our emails, was nice.

She mentioned something about her kids deleting people on her fb account but i don't know. Only thing that I did not like is that I inquired about a dog she posted that was for sale (adult aussie) and she said she was going to hold off on selling for herding purposes. Now the dog is listed as carrying a future liter for the springtime or fall so that was a bit unappreciated. But people are free to change their minds and I understand that.

I did want to add that I saw the emails between the filer and Sara and everything the filer has stated is validated by emails. But! I do think its wrong for people who have never had an experience with Jems to post rude comments. It's not necessary and is not fair. I also think the filer should be left out of responses by Sara because I know first hand the stress Sara caused her and she just wants to forget it ever happened.

I wanted to touch base on Jems donating puppies to children and military. I think it's a wonderful absolutely wonderful thing to do! If that's what she really does that's great for the people she's helped. I strongly disagree with a couple responses regarding the filers health. First of all kidney failure KILLS people and is very serious! The filer was literally in her death bed when her husband donated his kidney to save her life!!

that is just as if not more heroic than the military because when you donate a live saving organ to someone, its the number one most amazing thing you can do!!! So Sara knowing this still not returning her money makes me question her donating puppies for free considering she she did not return the filers $$ for false reasons told to the filer. She falls under the same category as military and disabled children.

Healing post transplant is very important and I am aware of some complications that were caused by Sara. It's very inappropriate for the 2nd responder to say sara would not have sold her a puppy knowing of her health. She had a transplant and wanted to move on and gain happiness in a pet. The email did say that the filer would receive the refund minus shipping which was not done.

If that's not what Sara wanted to do she should have made that clear and not blamed the filer for a misunderstanding. The filer wanted whats right for the pup and made the right decision. she would have sold her herself but Sara wouldnt allow it. i would want to jnow who my oup was going to as well so i see why Sara would want that. This issue could have been settled but there clearly should have been better communication.

This being said I would recommend in general to meet a breeder in person prior to purchasing a puppy and flying dogs isn't such a great idea doing business with people you don't know. If I were still looking to get a puppy through Jems, although I'm not bc I recently rescued an aussie male, I still would. I would because I would've met her in person and judged myself. People should make their own decisions not base them off others.

Ms Devault, I'm not sure if you were responding to me directly but I mentioned nothing of the initial claim so you bringing that up is irrelevant. I even see you legally shouldn't be mentioning the filers name bc I'm familiar with peace offerings and restraining orders, but thats your business if they act on you mentioning them on this website.

But to defend them, i do know that paypal does not cover dogs which I'm sure you are aware of so that is why a claim wouldn't go through if that's the form of payment that was used. claims aren't denied they just don't accept it from the start. So they didn't deny just never accepted it. All breeders know that's how paypal works.

You complain about this report but if you returned your customers money it wouldn't be here. And props for them not letting you get away with it. This ripoff report site is not only for complaints but for the chance for companies to resolve the issue. You not resolving it shows us consumers you have bad practices. We see that everything you are denying has happened. You are up against multiple unhappy customers of yours and its natural for you to attempt to defend yourself in the manner you have. But you bringing up issues which aren't even mentioned on this report makes you look moronic and you just outed yourself that you have multiple unhappy customers! Lol

From my point of view, and I'm sure from other consumers,every time you post on here you make yourself look more guilty! This is a site where we as consumers are free to speak our mind and share our experiences and you saying you donate to military and children is a joke! If you were a giving person you would have not had to deal with this report. Acting as if you don't know why this was filed? Do business properly and you wont give people reason to do this. I read this report and its obvious you have bad business practice along with MY experience with you. If you were a giving person you would have issued the full refund to the filer. And changing your business name on your website to "Jems Mini American Shepherds" is not going to remove your company from these reviews. If you have customers and references why care and respond to this? Don't tell consumers they cannot speak their mind on bad experiences with you. Just deal with the reviews and move on.

I have been attacked because " I PUT MY DOGS BEFORE HUMANS". I have been attacked because I bought back a puppy I didn't have to and they could have placed the pup and not got any money back. I have been attacked because people use dogs they get from me and then state " I WANT HER FOR ONE MORE LITTER THEN I AM GETTING RID OF HER< SO WILL YOU BUY HER BACK?". Despite the pit in my belly over comments like this I still donate puppies to kids with special needs, families who serve in the military, and place my pups as I know there are amazing homes out there. There are many families emailing me and thanking me for years to come about their experience here with me and my family and with one of our babies.

I have vets, and references in long lists  by very reptuable people. I am so tired of people attacking me as a person just because they don't get their way. I find it amazing that first Mrs Klein says she has filed an "action" then she says she won't be back on here and then she trys to file this through the company she used to pay for her pup and they decline her and then now she deems the FBI needs to let go of National Security issues to talk to me over 200.00. I have been threatened, yelled at, called names, etc. Just so we are clear I NEVER threatened anyone or treated them in anything but a Godly mannor until they backed me into a corner and threatened me and my family.

AKC is in the process of accepting Miniature American Shepherds into AKC FSS our dogs already receive AKC papers. SO yes mini aussies are in AKC.

I have had to Move my family as people have given out personal info that has endangered my children, But I am sure you feel that is worth the ability to talk ugly about someone on the internet. I for one would NEVER do to Mrs Klein what she has done to my family.

I have had people STEAL from me  and my family, So yes I am sure you think 200.00 is worth it.

I do not breed my dogs as Babies them selves! I abide by contracts that I sign even when it puts me in a tight spot financially, I genetically test all my babies to make sure I produce healthy babies. And I try to make sure everyone is happy. I understand I can't always do that. I am sorry to those who feel I have "wronged" them. But I HAVE NEVER ENDANGERED ANYONES FAMILY !"

I am so tired of people claiming to Walk with the Lord and then turn around and be so ugly! If you don't like me that's fine, But for the LOVE OF ALL THINGS HOLY STOP ENDANGERING MY CHILDREN FOR YOUR GAIN!

I sadly trust a bit to much and in turn get burned. My dogs are like my children, If you don't like the fact that I will defend them and protect them then I suggest you find someone else to get a "pet" from because I am raising "FAMILY MEMBERS".  What kind of a company does things like this or allows it? Anyone can come on here and Bad mouth people. Makes me so sad to see the Devils work and people feeding into it.

If you all feel the need to Bad Mouth me, I kindly request you do it else where as I am tired of getting emails every time you feel the need to be ugly. I have disproved everything from Mrs. Klein down to the LIE she stated about" The dog was not exactly as Sara DeVault Described".

I pray that God brings peace and Love into your hearts. That you find happiness and that you cease the desire to talk ugly about others.

I shouldn't say I'm shocked to have come across other individuals who have had a bad experience with this breeder. I had an issue as well where she did similar things to me as mentioned above. The threatening, scamming...that seems to be her "thing". If you are looking for a reputable australian shepherd breeder I would recommend really doing your research. On another note, I have learned that it is better to rescue and there are plenty of breed specific rescues out there, including australian shepherds. and if you are looking for an aussie go for a full sized. FYI: the largest breeding company does not even recognize mini aussies as a breed. Do not buy from this breeder because she is incredibly dishonest and has bad breeding practices.

I am not the only individual that has had this type of experience with Jems Aussies. Advised Sara if I do not receive refund today by 5pm, I will be filing a complaint with an FBI government agency that WILL investigate and gather all relevant information from me that I have. I gave her a heads up giving her the opportunity to right her wrong and her response was "Do not contact me"

This won't at all be stressful for me, so I'm unsure why this is the route that Sara DeVault wants to tak when not only will I get my money back, but she will most likely have to pay a fee as well. She stole my money and I don't let people get away with stealing from me. So you can see she is not a breeder you want to deal with. Like Sara has stated, its ashame this is how things had to pan out over a just hundreds, but this is what she's chosen. You don't want to do business with people like this!

I have a question for the owner. Because I have no personal knowledge of your breeding standards and company you run, I am not judging and the question is NOT related to this specific issue so PLEASE do not refer to this situation as I do not want to frustrate the consumer further.

In a non existent, hypothetical situation why not refund the amount of the animal returned to you. Purchase price only.That only seems right and if you rehome the dog you are not loosing out and both parties involved would be happy. I've always been curious ever since I was screwed over years ago. Like I said just ethically, good heartidly, not pertaining to this but a general question, Why?

  "The shipping costs included more than the  flight costs($235.89) which are shown on the flight slip.  Prior to  placing a dog in flight, the sender has to incur a vet bill for preflight  requirements(which cost $125.40 in this case) and a crate and bowl(which  cost $26.80 usually in this case it cost $36.77) have to be purchased.  My total cost to ship  the puppy was over $388.09. However that is all I charged Mrs Klein for. All of these costs are included in the estimated  shipping costs."  See attached files.

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Oh wow, I am sorry you had to go through that! About 10 years ago we were looking for a Goldie for our son and had a similar experience with a breeder. The puppy ended up having a severe health problem and the breeder was wonderful until the puppy was returned under warranty.

They agreed to refund us but then didn't return the money and wouldn't return calls or emails. We ended up taking the breeder to small claims court and got refunded that way. I don't understand why breeders do this sort of thing, it seems pretty standard as Ive read issues others have had with breeders over the years.

Is a peace offering like a restraining order? I can see by your documents that you have reason to be angry. Holy cow, you were overcharged for shipping, I hate that! I cannot say anything about this breeder though as I am unfamiliar with them but I hope you get your situation resolved! You seem to have all your ducks in a row if you need to take it further like we had to. Its unfortunate that our breeder didn't realize they spent 3x as much going to court than if they refunded us. Breeders really should step back and put themselves in the consumers shoes to see what it feels like. Wish you the best and good luck!

I would like to advise that a peace offering has been filed and judge ruled you cannot contact me. Because you are out of state they handle it differently but if you contact me again i will notify them and you will have to come here to go to court. This website is your form of contacting me and you are breaking the law. Contact me again and I'll report it and the police will be at your doorstep. Typical that the guilty act like the victim. If you had refunded the price of the dog and hadn't threatened and harassed and accused me of false accusations I would not have had to do this. Also, the puppy was found on puppyfind not your website where there was no info about refunds and it was updated to include that on your website after I declined on your website. I declined the contract and your website and you still sold me a pup!

You agreed to refund price of dog excluding shipping which was not done as you've showed on your invoice. You were in the wrong not to be specific. you can still fix this yourself but you obviously have no intentions to. if you refunded the remaining i would rebut my issues with you even though you were disrespectful to me. i would also fix this ripoff report and if you do contact me the only form that is ok is by refunding. you said above you would if it was handled civilly and the attempts were made by both myself and my husband and you turned bipolar on me! but it shows you are the smaller person because knowing what you did to me you still wont do what's right.

Feel feee to look at the denial of the contract image done PRIOR TO PURCHASING THE DOG. The denial of the contract holds since that was the personal response to it and you never sent me a contract to sign. I advised you of why I needed to return the puppy and was nothing but respectful until you turned on me.

You were given multiple chances to make things right and you chose to partial refund me and ignore my attempts to get my money back. And contacting your customers? thats laughable because id have no way of doing so. yes my husband left you a voicemail.. A VERY CIVIL VOICEMAIL which you never returned. In fact you put him directly into voicemail twice. You overcharged me a whole lot of money for shipping because I have the airway bill with the cost and its apron $150 less then you charged and say it was.

Stop acting like the victim. I advised you of the stress you caused me and advised if you contacted me again I'd get police involved and you contacted me again which is why it escalated to this. You did this to yourself. Stop accusing me of harassing you. Denial is the first sign... Like I said, you were pleasant to deal with initially but once dog was in your possession you accused me of mistreating her and you never even re posted the dog to sell. And gas and vet costs? That's completely unethical because thats nothing we agreed to and not acceptable so thank you for proving my point that you stole from me. You can't charge me for your gas and vet bills for a dog I don't own. Like I've said a million times that you don't seem to comprehend, I sent all records back and contact the airline if things were missing. I even emailed them to you!!!! You can't say you don't have them and charge me when you do have them! You did a horrible thing to me, and knowing the stress you put me through is wrong on so many levels.

Let me refresh you on your horrible words to me...

"Legally I do not have to refund your money.."

"This message has been forwarded to my lawyer"

"Oh my word! Really! I spent 4 and a half hours dealing with the situation you created" (there's a taste of the accusing of not feeding the puppy)

"I do have a lawyer I can pass that along if need be. However if I have to enforce my contract it clearly states I will seek all legal damages, fees etc"

"Shelby weighted less when I picked her up from the airport then she did when I shipped her to you a week ago" ( more accusatory statements about me not feeding her when the above airway bill shows an increase of 4 lbs)

"The stress you have made her go through this week is awful!" ( and there you go accusing me of not treating her well the week we had her even though we updated her with pictures)

You had the chance to make things right and you chose not to. You hurt me terribly!!!! What a horrible thing to do! If you had followed through on your word non of this would be in existence. Do not post on this page again because you will get yourself in trouble. Stop contacting me!

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I would first like to say I am sorry that Jamie Klein is so upset. I believe there was a gross misunderstanding in the refund process. Please allow me to explain. When a puppy is purchased from a reputable breeder there is always a Non-Refundable Deposit amount. This is part of the purchase price.

Mrs. Klein purchased a high quality puppy from me that to my knowledge Mrs. Klein adored as shown in this quote from an email I received from her on November 24th Just wanted to thank you again for such a great pup! We are impressed at how quickly she is picking up on things! Just day 3 and she knows sit and started going to the door to let us know when she needs to go potty. She is just what we've been looking for and more!Mrs. Kleins husband Mr. Dubendorf purchased the puppy for $1050.00 ($700.00 for the puppy and $350.00 for the expected costs of shipping) via Paypal on November 16th2012. (See Attached Invoice) However her shipping from here actually cost $388.09.  

When Mr. Dubendorf paid the invoice which he received, he agreed to our contract and all its stipulations. This is clearly outlined on the invoice. I will not place one of my puppies if the other party does not agree.  Our contract also clearly states that, in the event the puppy is returned, all of the paperwork associated with the puppy must be returned.

 Mr. Dubendorf and Mrs. Klein were given the following: Genetic certificates of parents providing evidence the puppy carried no genetic abnormalities for PRCA/PRCD and HC; Certified Pedigree; Microchip papers from the Vet and tag enclosed in microchip papers envelope (all one piece); Health certificate from vet; Shot records I made; Shot records from vet with receipt showing Microchip had been completed; MASCA and NAMASCUSA registration papers; sample of puppy food; vitamins and vitamin information for the puppy for a week. I should have received all of this back with exception of vitamins, as they should have been given to her, as well as the vet record showing the puppys weight and other things from Mrs. Kleins vet as well. I did not.

To my knowledge, Shelby was taken to a vet for a check up only one time while in Mrs. Kleins possession.  That time was the day they prepped her to be shipped back to me. When I agreed to refund Mrs Klein and Mr Dubendorfs money I stated it would be a partial refund. I at no time agreed to refund $700.00.  If this was misunderstood then I am sorry. The purchase price of $1050.00 included the $350.00 for shipping, however shipping was over $388.00. The deposit of $350.00 was non-refundable pursuant to our contract.

I calculated the refund to Mr. Dubendorfs PayPal account as follows:

Original Payment:    $1,050.00
Shipping Cost:  ($ 388.00)
Vet Visit:    ($   35.00)
Cost of Microchip: ($   35.00)
Fuel Costs:   ($   51.00)
Cost to Re-advertise:   ($   50.00)
Refund:   $491.00 

I refunded Mr. Dubendorf and Mrs. Klein $491.00.  I retained part of the deposit to cover costs for Shelby. But I did give them more than they were entitled since $350.00 was originally non-refundable. I received a call from Mr Dubendorf on November 29th where he stated he really didnt want to have to involve other parties to get a full refund. However in an email I received from Mrs. Klein On Novemver 29th after her husband had called me she statedIf he (meaning Mr. Dubendorf) hasn't heard back by the end of the day we will have to handle getting the refund ourselves as you are giving us no other choice. I had already processed the refund and it had been received, (See Invoice attached).

On November 29th I asked Mrs. Klein to please stop harassing me and not to contact me any further multiple times. Mrs. Klein failed to do so and continued to email me. 

At the time of flight Shelby weighed 8.3 pounds, this is noted on her health cert (See Attached) when she was shipped to Mr. Dubendorf and Mrs. Klein. The health certificate was completed by her vet, which she had seen since birth. However, Mr. Dubendorf called me and left me a voicemail stating the puppy weighed 7 pounds (on November 29th) and informed me if I did not return the $700.00 he would have to get the refund back himself. When I picked up Shelby and held her as I have done so much since the moment she was born she felt light. I was not looking for any reason to be upset. I was concerned for my baby. I asked the gentleman at the airport in front of a witness to weight her and he kindly did. She was 7 pounds. I was concerned. I at no point accused Mrs. Klein of not feeding her.

I would like to add that I will not place puppies with anyone that is unable to take care of them and that is not discrimination. I am a Special Education teacher and I donate pups to children with special needs all the time. However there is always someone there to care for the puppy.

I request that Mrs. Klein and Mr. Dubendorf stop contacting my customers. My family has now been endangered by all of this and we may have to move. I am so sad that this complaint was over a difference of only $209.00.I really feel that, if Mrs. Klein had just called me and talked to me about sending Shelby back and discussed it civilly instead of repeatedly sending emails, perhaps this all could have been avoided and there would have been no misunderstanding. 

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Considering how closely your rebuttal was made in proximity to when my complaint was posted, you are either Sara herself or a friend or family member doing her a favor which is quite sad. First off I have in writing, Sara agreeing to refund the purchase price of the dog excluding shipping which is what I agreed to. She did not follow through on her word so you cannot defend that. Secondly, my health is none of your business and I did not have anything going on at time of purchase. Thirdly, Sara told me she had medical issues too so by stating people with poor health shouldn't have dogs you are saying your "friend" shouldn't own dogs. You say she would not have sold a pup to me if she knew I had a medical condition? Considering she did sell a pup, thats disability discrimination and directly violates the ADA and she can get in a whole mess of trouble for that. Not to mention she did not ask me any questions about me and was very quick to sell the pup so clearly your statement about her business practice lacks truth in my case.

You say its wrong of me to have flown the dog back to her 7 days after she arrived? what does that say about your "friend" for allowing it? Because not giving a pup the exercise it needs is a much more humane option right? Absolutely NOT. When I picked the pup up initially the airway bill showed the weight, including crate, was 14 lbs and when being flown back her weight was 18 lbs including crate. Feel free to refer to the attached image of the airway bills as verification. You should really recognize the facts prior to making uneducated remarks since the proof speaks for itself.

Sara falsely accused me of neglecting to feed and mistreating a puppy! How horrible! She has harassed and threatened me without reason which is not legal! not to mention her failure to return my money. My experience may not be the same as the next persons. I am so relieved to have sold my former home, which is the address she has, and moved so she has no way to continue contact with me. besides, the district commissioners peace offering will be in effect so her nor anybody she knows will legally be allowed to contact me again, EVER. this will not damage her business, just keep her away from me. People probably don't come to this site to even look for breeder complaints but I had to get my experience out in hopes of it ever happening again. So I'm sure my complaint won't impact the business.

Although she does not deserve the respect from me, she was a delight to work with initially but did a complete 180!! I am no longer wasting my time responding to the ridiculous attempts to defend the truth of how I was treated by this breeder. But feel free to continue to post for the whole world to see.

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I personally have known this woman for years! I have bought several dogs from her and she has even reimbursed me when I had my dogs spayed. Not only does she operate her business in a very professional manner, but she always provides her clients with amazing quality in her pups and is always available if you have a question.

 I have sent several people to her to purchase puppies and Everyone was very happy and  they have even sent other people to her. 

I am not sure why you would buy a puppy if you had poor health and Did you inform her of this prior to buying a puppy? As I believe if you had been honest she would not have allowed you to adopt one of her puppies as she is VERY careful who gets her pups and would not want to put them in a situtation where it is possible that their new family would not be able to care for them.

I also don't understand how you can have a puppy gain 4 pounds in the week you had her. I have had dogs my whole life and mini australian shepherds  do not gain weight like that. Great Danes maybe but not Aussies. When a mini aussie is full grown they are only around 25-40 pounds!

 I also don't understand how if she gave you a refund why you are acting like this. You changed your mind, you sent the dog back from what your saying, she gave you a refund, so why are you calling her names?

You shipped a puppy twice in one week? Ah yeah that would be stressful and very mean of you.

I really think what you are doing is highly unethical and I hope that future breeders take warning and refuse to allow you to adopt one of their babies. Being angry is one thing, but you are taking it to a whole other level. 

Jems Aussies has never been anything But Ethical and responsible.