- Report: #319802
Complaint Review: Jewelry Central Store - J.C. Central - New York New York
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Author Confirmed
Why?
Jewelry Central Store - J.C. Central
73 West 47 Street New York, 10036 New York, U.S.A.
Phone:
888-595-5222
Web:
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Jewelry Central - J.C. Store Mail Fraud and False Advertising New York New York
*Consumer Suggestion: To Get Your Money Back File an Insurance Claim
*Consumer Suggestion: To Get Your Money Back File an Insurance Claim
*Consumer Suggestion: To Get Your Money Back File an Insurance Claim
*Consumer Suggestion: Interesting Tidbit
*Author of original report: Retracted Statement - Issue Resolved (thanks Mary)
www.jewelrycentral.com is guilty of two serious crimes: False advertising and Mail Fraud.
1) False Adevertising. I purchased an engagement ring from them, knowing there was a money back guarantee if anthing was fishy. When the ring arrived, I had it appraised to cover my bases. It was not as advertised, not even close. Color on two of my three stones were j-k, and the advertised was G-H.
I brought it to a second appraiser, actually hoping that they would tell me it wasn't true. (I wanted to keep my ring so I could propose!) The second appraiser matched the first one's description, spot on in a blind test. So my engagement was ruined, and I returned the ring for my refund. I mailed the ring signature guaranteed (the same way it was sent to me) so that there would be a record of the receipt.
2) Mail Fraud. Jewelry Central claims that when they recieved the box it was damaged, and the ring was stolen out of it. Well then, why did they sign for it? I have an image of the signed document. The box was wrapped so well it could have survived an explosion.
The ring was stolen... but it was stolen by Jewelry Central. The USPS intervenes when they have a damaged product and notification is sent to the sender and receiver, but that also did not occur here. The obvious reality is that they took the ring and my money. JewelryCentral.com are crooks. Mail Fraud is a federal crime. Do not do business with this company.
Steve
Boston, Massachusetts
U.S.A.
1) False Adevertising. I purchased an engagement ring from them, knowing there was a money back guarantee if anthing was fishy. When the ring arrived, I had it appraised to cover my bases. It was not as advertised, not even close. Color on two of my three stones were j-k, and the advertised was G-H.
I brought it to a second appraiser, actually hoping that they would tell me it wasn't true. (I wanted to keep my ring so I could propose!) The second appraiser matched the first one's description, spot on in a blind test. So my engagement was ruined, and I returned the ring for my refund. I mailed the ring signature guaranteed (the same way it was sent to me) so that there would be a record of the receipt.
2) Mail Fraud. Jewelry Central claims that when they recieved the box it was damaged, and the ring was stolen out of it. Well then, why did they sign for it? I have an image of the signed document. The box was wrapped so well it could have survived an explosion.
The ring was stolen... but it was stolen by Jewelry Central. The USPS intervenes when they have a damaged product and notification is sent to the sender and receiver, but that also did not occur here. The obvious reality is that they took the ring and my money. JewelryCentral.com are crooks. Mail Fraud is a federal crime. Do not do business with this company.
Steve
Boston, Massachusetts
U.S.A.
5 Updates & Rebuttals
Bw
Cambridge,Massachusetts,
U.S.A.
Retracted Statement - Issue Resolved (thanks Mary)
#2Author of original report
Tue, April 01, 2008
Hi Mary, Thank you for the helpful advice. I did file a claim with my insurance company, where the ring was insured and they are handling the matter and taking care of it for me. I tried to remove this posting all together as the insurance company is handling the issue, but ripoffreport.com will not allow for postings to be removed, so I figured I would update my ealier posting. Thanks again, Steve
Cory
San Antonio,Texas,
U.S.A.
Interesting Tidbit
#3Consumer Suggestion
Sat, March 29, 2008
Was talking to one of my diamond suppliers the other day and he told me an interesting story. He was in another shop up north, when a "guy" walks in and asks if he has any leftover "certs". "Certs" are diamond certificates usually GIA or EGL, but there are some others out there. Anyway this guy is offering $50 for GIA "certs" $35 for EGL "certs". The shop owner throws him out. What they are doing is going around and buying up as many "certs" as they can find, I probably have a half dozen a my shop and then taking them back and selling diamonds with "certs' ON THE INTERNET. They match up a diamond, based on the carat weight, with whatever "cert" they happen to have and send it off to unsuspecting customers. The "cert" has no relationship to the diamond they are selling other then weight. The customer is happy cause he got a "certified" diamond. A diamond that is worth a lot less then he paid for. Oh the joy of internet shopping.
Mary
San Diego,California,
U.S.A.
To Get Your Money Back File an Insurance Claim
#4Consumer Suggestion
Fri, March 28, 2008
Hello Steve, To get your money back, you should file an insurance claim with the shipping company. When you shipped the ring, you bought insurance on the package in case something happened. I buy things online all the time, and sometimes my packages got lost when I sent the product back to the company. I never had a problem getting my money back because I filed a claim with the shipping company and they paid me. It's also highly unlikely that a company would steal its own product. Someone from the shipping company probably took the ring because they knew it was jewelry. I hope this helps you get your money back. Mary.
Mary
San Diego,California,
U.S.A.
To Get Your Money Back File an Insurance Claim
#5Consumer Suggestion
Fri, March 28, 2008
Hello Steve, To get your money back, you should file an insurance claim with the shipping company. When you shipped the ring, you bought insurance on the package in case something happened. I buy things online all the time, and sometimes my packages got lost when I sent the product back to the company. I never had a problem getting my money back because I filed a claim with the shipping company and they paid me. It's also highly unlikely that a company would steal its own product. Someone from the shipping company probably took the ring because they knew it was jewelry. I hope this helps you get your money back. Mary.
Mary
San Diego,California,
U.S.A.
To Get Your Money Back File an Insurance Claim
#6Consumer Suggestion
Fri, March 28, 2008
Hello Steve, To get your money back, you should file an insurance claim with the shipping company. When you shipped the ring, you bought insurance on the package in case something happened. I buy things online all the time, and sometimes my packages got lost when I sent the product back to the company. I never had a problem getting my money back because I filed a claim with the shipping company and they paid me. It's also highly unlikely that a company would steal its own product. Someone from the shipping company probably took the ring because they knew it was jewelry. I hope this helps you get your money back. Mary.
