- Report: #1120267
Complaint Review: John Moore Services - Houston Texas
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Author Not Confirmed
Why?
John Moore Services
10005 W. Sam Houston Pkwy N Houston, 77064 Texas, USA
Phone:
281-949-5320
Web:
www.johnmooreservices.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
John Moore Services John Moore PlumbingJohn Moore Renovation Created problem then charged to fix Houston Texas
John Moore was called to fix leak in front yard. Plumber showed up, looked at meter & saw no obvious spinning that would indicate a leak on my property. Plumber asked to see my water bill & there were no spinks in water usage over 12 months. Plumber then called his company & requested a dig crew. The crew arrived at noon & worked until 6p. Digging & stopping for the plumber to check for leak & digging some more. Ended up with hole in front yard 9-1/2 ft long x 4 ft wide x 3 ft deep. Finally after it had gotten too dark & plumber had worked 6+ hours he said he would have City come out the next morning.
The City guys came & within 5 minutes determined the leak was from City water main connection to my home. City repaired at no charge & backfilled the hole that John Moore created. John Moore then charged me $1000 for digging hole.
An experienced plumber would have stopped digging before the hole was so big & the dig crew had been onsite for so many hours, resulting in a more reasonable charge for service. The leak was a problem that John Moore could not fix since it was not the homeowner's problem but the City's problem. I asked to pay 1/2 but they insisted I pay the entire amount.
John Moore seems to use less experienced workers & it is costly to customers. I complained that they should return 1/2 the money I paid to have them fix the leak & so far I have not heard anything back from them.
While the plumber was here on the 2nd day I asked him to take a look at water heater. It needed to be replaced so I had him do the work. He fell through my ceiling causing extensive damage as well as pulling out the cables to internet & wifi. 2 companies had to come out to repair the damages. Additionally I had John Moore check my credit for the "no interest" promotion. After hearing from the finance people that they approved me for $12k I decided I did not want the credit because it was way more than needed. The guy said no problem, I would not have to have the account. However, John Moore opened the account anyway & after reporting their behavior to GE Capital, a fraud investigation was initiated. The account was shut down. It took 2 days but I believe John Moore's representative stole my identity because new employer, address, etc. were added to my credit profile the same day that John Moore ran the credit review. I have had to work with each of the credit bureaus & placed fraud alerts.
Stay away from them!
1 Updates & Rebuttals
monica2012
Texas,Partial Refund
#2Author of original report
Fri, February 21, 2014
The day after my experience was posted on Rip-Off, John Moore Services contacted me to attempt resolution. The company agreed that their plumber used too much time and resources to detect leak and agreed to reimburse me $325 of the $1000 paid. I happily accepted and received the reimbursement yesterday. I appreciate John Moore's response and resolution.
