- Report: #1320730
Complaint Review: John Moore Services - Houston Texas
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John Moore Services
Houston, Texas, USA
Phone:
713-730-2525
Web:
www.johnmooreservices.com
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John Moore Services Jon Moore Plumbing 3 year old AC unit they installed and only want to scam us out of thousands more to get it to run! Houston Texas
I am completely disgusted with John Moore. I have been a customer for many years, paid them thousands of dollars for plumbing and AC work, including $5K for a new unit 3 years ago. We’ve had issue after issue on this unit. Presently, I have no AC upstairs because after having them come out a month ago, saying it was an insect in our thermostat, charging me a trip fee that they weren’t supposed to (did get that refunded), it still not working properly, then when they came again wanted to recharge the unit for over $700 (which my husband who knows about AC argued the point that Freon could not be contaminated without a leak and them agreeing to do it for free) did not solve the problem, then sent someone out a 3rd time who said it was the capacitor which we paid $150 for the warranteed part that costs $15 to be replaced and again did not solve the problem, then the 4th guy now says it’s the fan motor which is also a warranteed part will cost $1200 to replace but he’d give us a 50% discount to make it $600. I’ve asked other AC people and this part would be changed out by them for less than $300 and this is not their original work to repair. The part itself is only $127. And after all this, I’m not sure this would solve the problem. If they had their way, we would have now spent $1500 to fix a waranteed AC only 3 years old. It’s like, let’s just try everything that can cost you money and eventually we might find the problem. If not, at least we can still get you to pay for us to guess. I have no faith in them anymore. To top it all off, everyone we have spoken to on the phone and in our house all said our warrantee was 5 years for parts and gave me the run around for a week to get a copy of the original paperwork, which states 10 years for all parts. Why lie about it at 3 years? Prepping for me to be conned at year 6 to replace the unit again or what? So, I have a hot house and have to find someone willing to work on a warranteed part on my AC that I can trust won’t do what John Moore did to us.
