- Report: #1505146
Complaint Review: Just Answer -
Reported By:
William -
La Jolla, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Just Answer
United States
Web:
Just answer.com
Categories:
Business Rating:
(0)
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Just Answer Deceptive Practice
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Their website advertises a seven-day free trial that can be canceled at anytime, so you begin with that mindset. However as soon as you get in, you get the following notice:
Being in the mindset of being able to cancel within seven days, I admittedly did not think to read the notice more closely. I was more intent on getting my answer quickly.
Upon reviewing my bank statements, I saw a charge from them for $47 and called them. I told them of my misunderstanding and they told me that they understood and canceled my “membership”. However, they refused to refund my money even after I made it clear that I did not want or need continued services.
