- Report: #301925
Complaint Review: Justanswer - ask A Nurse - Internet
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Justanswer - ask A Nurse
justanswer.com Internet, U.S.A.
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Justanswer - ask A Nurse Stole my money Internet
I had asked a question and paid $9. I waited 3 hours and never got an answer. So I asked for my $9 back and they charged me another $9! Now they owe me $18 and promised to pay me back within 5 days. That was a month ago and still no money. I was scammed!
Don't visit this site unless you want to donate money to them.
Kay
Howard City, Michigan
U.S.A.
Don't visit this site unless you want to donate money to them.
Kay
Howard City, Michigan
U.S.A.
1 Updates & Rebuttals
Justanswer
Sausalito,California,
U.S.A.
We offer instant online refunds as well as 24/7 customer support. We want to work with you to make this right.
#2REBUTTAL Owner of company
Wed, March 12, 2008
We want 100% of our customers to be satisfied, so I'm sorry that you feel that your refund didn't go through properly. We provide 24/7 customer service at [email protected] and we would be happy to work with you to resolve this. We'll work with you, our credit card company, your credit card company and whoever else it takes to make this right. You can also go here to request a refund instantly online: http://medical.justanswer.com/refund.aspx We have been in business since 2003 and have over a million happy customers. Here is a comment by one customer in our Health section: "I couldn't be more satisfied! Quick and intelligent response. DoctorL didn't seem to mind responding to my replies either. This is the site I will always come to when I need a second opinion." Thank You for giving us a try and I hope that we'll be able to resolve this situation to your satisfaction. Regards, Andy Kurtzig CEO, Just Answer
