Eryn
Cleveland,#2Consumer Comment
Sat, June 18, 2005
You don't understand the process. The person that you spoke to over the phone can not manually reverse your extra payment and give you a credit, especially if it is on a car loan, as account to account transfers cannot be processed OUT OF that kind of loan. The process is this-the rep on the phone sends a request through to the loan department, who then review her request and process the refund. It is in no way procedure for a bank to go in and authorize double payments and it is obvious to me that the bank was not issuing a refund simply as admission of guilt, or trying to cover up their mistake. They corrected their mistake! And they did so according to national bank standard guidelines! I do not work for this bank, but I do know that our guidelines are very similar, and this situation, although rare, does happen, and the people you reach on the other end of the phone are trained to complete your requests and fix any errors.
Michael
wilson,#3Author of original report
Thu, October 14, 2004
As of today 10/14/04 Key Bank finally deposited my money in my account that they took from me. It took 1 day for them to take my money and 8 to return it. Ok, so you take out the holiday and sunday and it still leaves 6 days. In fact it should have only taken 1 day to return it. I just could not believe i got the paper check in the mail before they electronically deposited my money. Also we got no apology and explanation for the error. Just a paper trail that points to a cover up.