Complaint Review: KIng Relocation Services - Santa Fe Springs California

I am going to have to file my own Ripoff Report, a complaint with the BBB, and Attorney General after Paulette Miller (P&M Solutions LLC) notifies me today that since the carrier cannot locate my lost boxes and furnishings after more than 6 months they have no choice but to deny the claim for $13,000 submitted.  Her rationale?  There were no items listed on the Bingo checkoff sheet at time of delivery noted as not delivered.  Is she serious?  No items were checked off as delivered (or not delivered) because the crew would not allow inventory when the items were delivered, as they argued they were on the clock (they were paid upfront in the contract for the delivery, so time should not have been an issue).  CA law allows 90 days to file a claim regardless of what may or may not have been noted on any property damage reports, Bingo inventory checkoff et cetera to allow time to thoroughly open and inspect all boxes.  BTW, the Bingo checkoff had a clearly written note that stated I cannot confirm if items were delivered or not because crew would not allow checkoff of items as they were unloaded into my storage unit.  The crew who was instructed to wait until paperwork for the storage unit was signed in the office and I could return to the unit for them to unload went ahead and unloaded 3 of 4 crates at record speed while I was signing paperwork and refused to move items out of storage so I could inventory them or know what had or had not been placed in the storage unit.  So they finish up and the form “was everything received?” I wrote “n/a – I won’t know until I can inventory” and Paulette interprets this as everything was delivered just fine and in its entirety.

Later that day I do a full inventory and lots of boxes and furnishings missing.  Contact Sharon at King Relocation to let her know I was missing items and requested a full inventory list only to be referred to Paulette Miller who handles their claims.  King Relocation has never corresponded with me or worked with me to find my missing belongings since turning this over to Paulette in June 2017.  Paulette went weeks and months without responding.  Today I hear from her that they will be paying $0 and case is closed.  So since they can't find my items they are not paying?  Mind you I had full valuation insurance for $28,000 with $0 deductible.  King Relocation does not pay claims.  After further research on the internet today I learn King Relocation owns P&M Solutions LLC.  Conflict of interest?  I have found several others in the same boat and not one person has had a claim paid.  Both these companies use deceptive business practices.

I wish I had researched them more carefully myself, but like you Dale Hintz is very convincing they're the best in the business.  I should have known something was wrong when they did not send a long haul 48' truck but a rented crew and 24' truck telling me that the long haul driver ran out of space on his load.  Seems this is common practice of theirs as well, as there is another report on this issue logged on this site for the same reason.  This company is ripping people off, keeping their money, losing their belongings, and not paying any claims.