GamerGirl78
Portage,#2Consumer Comment
Fri, September 12, 2014
In regards to the ripoff report regarding unauthorized charges, it is NOT possible for the consumers son to get around the master password. The parent may not think he has it, but he does. There is NO way around entering the master password in order to make a purchase with a saved credit card or paypal number. If a money order was sent, the consumer needs to confirm that Kingsisle did in fact CASH it. Just because someone signed for the delivery does not mean it got to the proper place or in the proper department. The consumer can get a copy of the back of the money order showing it was deposited in their account. Simply contact the company that processed the money order.
Kingsisle needs a major revamp in their customer service and public relations divisions, that is true, but not everything is their fault. As a player for many years, who buys crowns on a regular basis, I know for a fact there is no way around the master password. If the consumer had logged in and entered the master password, the son could have had access but even that log in times out after so long. If one follows the rules and don't take advantage of glitches like some have, Kingsisle is a reasonable company to work with. Anytime I've had a technical or financial issue they've always replied to me even if I didn't like the reply I still got one. From my experience, for them not to reply at all would mean they didn't get the message to begin with.
Mike
Bangor,#3Consumer Comment
Sat, January 25, 2014
I am so sorry you are going through this. Many, many, people have had a terrible time with this outfit lately. I am have also contacted the AG up here. This will not stand.