Nicole
United States of America#2REBUTTAL Owner of company
Thu, December 13, 2012
This complaint is deeply upsetting. This is the first negative review we've received. Suzanne had attended several workshops a few years ago and never had any complaints or issues. We became friends. She even invited me to her engagement party only a few months before this whole issue arose. We have a very clear refund policy which she agreed to several different times. In the 10 years since we've been offering workshops, we very rarely have refund requests. The refund policy notwithstanding, I told Suzanne that instead she could attend a future workshop in lieu of the one she attended since she was unhappy with the experience and with one person in the group in particular (who turned out to be quite lovely, in my opinion). She accepted my offer to attend a future workshop, for which she never showed and again asked to be rolled over to another future workshop, which I agreed to do. She no-showed to that workshop as well.
Once again, I offered to put her in another future workshop. Then I receive a notice from the credit card company saying she was reversing the charges without so much as a word from Suzanne. Now she files this report.
I'm not only sad about this seemingly vengeful report, but am also sad to have apparently lost her friendship as well.
Our workshops are not about therapy, they are about getting words on the page and helping each other with the craft. Regarding the price, we are one of the best bargains in our area for these kinds of independent workshops. We are not part of a university so there is no accreditation available that I am aware of.