- Report: #972504
Complaint Review: Labgenix - Internet Internet
Reported By:
Runt -
Somerset, Kentucky, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Labgenix
8677 Villa LaJolla Dr. #1231 Internet, 92037 Internet, United States of America
Phone:
1-855-522-4364
Web:
http://www.beautemd.com/promo/
Categories:
Business Rating:
(0)
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Labgenix BeauteMD Charged for product without my authorization , Internet
I ordered a trial version of this companies product for $2.95 and while balancing my checkbook found a charge of $79.95 in addition to the $2.95. This appears to be additional order of the product which I did not authorize. The website just talks about trial packages, not ongoing programs. The charge showed up on Thanksgiving day so I can do nothing about it until tomorrow. There is no email address on site for me to stop this charge through the company and I did not receive a confirmation email about the purchase. It appears they are making themselves as invisible as possible just to get this extra money. Now it will take my time to put a stop payment on this and the added cost of this process.
1 Updates & Rebuttals
Tawana
Atlanta,Georgia,
U.S.A.
Get Your Money Back
#2Consumer Suggestion
Fri, December 07, 2012
I had the same thing happen. They don't put the their Terms anywhere easy to find them. You have to basically click a tiny link at the bottom and read the very fine print. Nowhere as mentioned here, do they tell you you are signing up for an ongoing subscription when you order unless you dig for the fine print. They say FREE Trial and you only pay $2.95 s/h. After your 14 days they then just quietly hit your card for the full price of $81.00 for that same little Free Trial jar you just received. You try and dispute with them they will give you a run around, you go to your bank they will tell you the Terms are 14 days and you kept it longer. SO send it back anyway, forget the RMA if they don't want to refund you, but make sure you send it back with a tracking number. After the tracking number shows it was received by them, file your claim with them or the bank. Once they have the product you are due a refund. If you didn't know because you didn't see the tiny print and did not receive a confirmation email, which I didn't either, then that is a case of deceptive marketing practices. Send it back with a tracking number, then file a claim and provide the tracking number with your claim, get your refund. It is their own fault, they go out of their way to be invisible with their shady terms hiding the needed information and then try and stick you with the on going monthly subscription payments without you knowing what you just signed up for, that is DECEPTIVE.
