- Report: #521950
Complaint Review: LaptopRescue.Com Laptop Rescue - Internet
Reported By:
ABRG -
Bluford, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
LaptopRescue.Com Laptop Rescue
12446 Venice Blvd. Los Angeles, CA 90066 Internet, United States of America
Phone:
3107371929
Web:
laptoprescue.com
Categories:
Business Rating:
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LaptopRescue.Com Laptop Rescue sent them a laptop and still have not received invoice for return Internet
I originally was charged for their non shipment policy even though I notified them I had shipped it, they told me that was automatic so beware of that,, they did refund that but the words that say they charge it was not appearing on the page when I requested a shipping label all it said was free all over the place, I got an email because I had a family emergency and was a bit slow to ship it that is when they told me if I did not send it within 30 days I would be charged a 29 dollar fee for non shipment I still have all the emails, it was there before the 30 day period, nor did it show the fine print so small I can barely read with it magnified that says it will cost you an arm and a leg to get it back if you don't want to spend the hiked up prices to repair it , if you can in fact get them to return it, after numerous emails they did not reply to I called in several times and finally got a quote to repair the computer which was more than I spent for a new computer I know I was having a problem with charging the battery when it went in, but they said it was totally not booting,and would need a new motherboard, I changed the motherboard on these same laptops since myself simple to do, I have a few of them and I bought a Motherboard off ebay having not done it before it took me a whole 30 minutes to change it they wanted a couple of hours labor to do it,, , plus 2 times as much as I have been quoted for a new motherboard, for that computer either way it would have needed a new motherboard, I was under the impression they repaired computers there and that they are not just parts exchangers, I still have not got it back they keep saying I need an invoice and will send it but don't fortunalely i accidently misplaced their web page just before shipping and while searching for the web page I saw this page the day I was going to ship it to them so just in case I removed the large ram I installed and put in a single 500 mb strip, removed my hard drive and monitor, and dvd drive it booted up fine plugged in to a stand alone monitor,after taking all that out, prior to shipping just in case all the reports were true ,, now they can blame an unhappy customer whatever story they can dream up to post in rebuttle but the fact still remains it seems to be a calculated ripoff to get your laptop or make a lot of money off you if you are not stupid enough to pay their high prices, to repair it, the prices to return it is as much as a repair, locally, if they will or you can get them to return it. I now believe all the reports of ripoff are true, and I believe they are out to steal your laptop, working or not there are still a lot of parts that are worth good money for sale or use on some fool that pays computer, or charge you a lot of money to get it back if you can get them to send it, otherwise I would have my computer back now they say they will offer to buy your laptop if you don't repair it didn't happen
2 Updates & Rebuttals
ABRG
Bluford,Illinois,
USA
Mutilated????????????
#2Author of original report
Sat, January 23, 2010
the Laptop was not Mutilated, I merely removed parts that unbolt or unplug after I made the order, I was reading so many complaints from people complaining on several different sights about being ripped off by them I was worried I got to thinking I decided to cut my loss they charge almost 30 dollars if you don't send it ,so just in case I removed everything that was not absolutely necessary, the mother board was operational, it just would not operate off the battery,that is why I was sending it in, it would work fine using ac adapter when it left here. According to him it was completely dead, go figure. . ,
I have been building computers since before they came out with a hard drive and you had to park the internal storage to move them or it would skip and damage the disk ,and modem ,and had real floppy's 5 1/4 inch . I can exchange parts just as well. I did not damage the unit , and there were a lot of good parts on it I use these laptops often I do all my own repairs except Motherboard repairs, as I have 4 of the same exact ones my daughter has 1 ,, I use these on a Machine I built to edit digital video, the unit would work when it left here, if you simply plugged a monitor in to the external monitor plug.
I WAS UNDER THE IMPRESSION THEY REPAIRED COMPUTERS had I known they were parts exchangers I never would have sent it. I do know companies that have the real ability of repair and can repair the Motherboard. since originally sending in this one a different .one had a Mother board fail , having myself never having done a Motherboard swap before on these it took me 30 minutes and it was up and running with a new Mother board I bought for a little more than what they want to look at it. I have built laptops and desktops from scratch for too many years to remember how long. I finally after numerous emails , was sent numerous blank invoices which I print key, and pasted in paint and saved each one they were blank. finally many weeks I was later sent out a ridiculous bill for doing nothing . He may think looking at it as was work I do not .
Chris
Los Angeles,California,
U.S.A.
Laptop Rescue has over 15,000 Happy Customers Per Year
#3REBUTTAL Owner of company
Sat, January 23, 2010
In this case, the customer sent us a completely mutilated laptop. It had
no screen, no keyboard, no hard drive, no CD drive and it appeared in the
customer's act of tearing it apart he made the motherboard problem even worse
and beyond repair. He admits he sent it in this state in his posting here.
As far as the shipping and diagnostic charges, all of these are posted clearly
at the bottom of every page on our web site and in our terms of service which
each customer must agree to when they check out. We never want a customer
to be surprised or upset over any fees we charge.
In order to stay in business, we have no choice but to charge for shipping and
diagnostic if a customer backs out of a repair because we have to pay UPS to
ship the laptop plus the cost of the special foam lined laptop shipping
container as well as pay our employees to process and diagnose the laptop.
For a comparison, Geek Squad charges a $79 diagnostic fee where as our
diagnostic is free when customer agrees to pay for a repair, and only $29.95 if
a customer declines the repair. The UPS store charges $29 for the same
foam lined laptop shipping container that Laptop Rescue sells for only $14.95.
Finally, this customer's claim that we are trying to steal peoples laptops is
simply ludicrous. If this were true there is no way we could stay in
business these past 3.5 years. The bottom line is we are a good company
with happy customers.
-->
Laptop Rescue repairs over 15,000 laptops per year, with a
99.8% satisfaction rate. Inevitably, out of those 15,000 customers per
year there are always a few that are simply not reasonable people and no
matter how hard we try they simply can not be made happy. I'm sure you
know people like this in your life.
In this case, the customer sent us a completely mutilated laptop. It had
no screen, no keyboard, no hard drive, no CD drive and it appeared in the
customer's act of tearing it apart he made the motherboard problem even worse
and beyond repair. He admits he sent it in this state in his posting here.
As far as the shipping and diagnostic charges, all of these are posted clearly
at the bottom of every page on our web site and in our terms of service which
each customer must agree to when they check out. We never want a customer
to be surprised or upset over any fees we charge.
In order to stay in business, we have no choice but to charge for shipping and
diagnostic if a customer backs out of a repair because we have to pay UPS to
ship the laptop plus the cost of the special foam lined laptop shipping
container as well as pay our employees to process and diagnose the laptop.
For a comparison, Geek Squad charges a $79 diagnostic fee where as our
diagnostic is free when customer agrees to pay for a repair, and only $29.95 if
a customer declines the repair. The UPS store charges $29 for the same
foam lined laptop shipping container that Laptop Rescue sells for only $14.95.
Finally, this customer's claim that we are trying to steal peoples laptops is
simply ludicrous. If this were true there is no way we could stay in
business these past 3.5 years. The bottom line is we are a good company
with happy customers.
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