- Report: #1069555
Complaint Review: Lapy King Pty Ltd Australia - Sydney Select State/Province
Reported By:
Arthur Polandski -
Los Angeles, California,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lapy King Pty Ltd Australia
90-92 Dunning Avenue, Rosebery, NSW, Australia Sydney, 2018 Select State/Province, Australia
Web:
www.lapyking.com.au
Categories:
Business Rating:
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Lapy King Pty Ltd, Lapy King, Lapy King Australia, Lapy King Pty Ltd ripped me off of $780.00 for a Toshiba Portege R700 screen replacement. Sydney New South Wales
I have 2 Toshiba Portege R700 laptop brought to Lapy King in Sydney one for a screen replacement due to vertical band (just 2 weeks out of warranty), the other one for a HDD replacement (under warranty). For the screen replacement, i was charged AUD$780.00 which i paid upfront and i was told that i will not be charged anything for the HDD replacement as the machine is still under warranty. The Technician/Owner Mike Omran told me that the repair turnaround time will be 3-5 days. After a week, i was adviced that the laptops are fixed and ready to be picked up. Mike Omran also told me that the faulty screen will be disposed off properly by them. I tested the laptops and i was happy with the repair.
After a week, i called up Toshiba to thank them and ask for the repair report and was shocked to learn that Lapy King used the serial number of my laptop that is under warranty in ordering the SCREEN and the HDD. I went back to Lapy King and confronted Mike Omran and showed him the report that Toshiba emailed to me and asked him for a $780.00 refund since he used the serial number of my laptop that's under warranty in ordering the screen as well. He refunded me the $780.00 when i told him that i will be filing a case agains him for fraud.
-Arthur Polandski, Sydney, Australia
1 Updates & Rebuttals
Jennifer Berger
Rosebery,Alabama,
Providing SERIAL# detail to VALIDATE this Report
#2UPDATE Employee
Fri, September 20, 2013
Although we can find no customer records at all under the name “Arthur Polandski” on our service database, we would only need to know the serial# of either of the two laptops to investigate and respond to this report.
Lapy King maintains comprehensive, auditable records of all service work performed, in line with the audit trail required when acting as service agents – be that for Toshiba, Samsung or any other laptop brand.
