Walt
Geneva,#2General Comment
Sun, April 17, 2011
I also have had simular happen to me with this company. After not contacting me after several weeks of me leaving voice mails, I finally got thru to them. My concern was payments and wanting to know the status of my property. After I asked for a refund, they stated that they did not want to see me lose my home. My case was forwarded to another negotiator who called me back within 3 days only to tell me that the bank would not accept a loan mod on an investment property. I again asked for my money to be returned and was again told we are giving your file to one of our top negotiators who has experience in these cases. After being told that a loan mod was not possible on an investment property, this negotiator wanted me to send anything that would show I lived on the property, to falsely show the lender I was intitled to the loan mod. After 3 months, they come up with an excuse that my file was delinquent. I had sent them a personal check for a payment (as they had stopped drafting funds out of the account I gave them permission to) and never received a receipt or a payment agreement form from them. When I asked if they had sent any notices to me regarding payment and they said they did and when I asked for the address, it was for the investment property not my residential property. Needless to say, I told them I never received it and was calling in regard to that. They stated that they had sent emails and were going to look them up and get back to me and never did. They had my phone number, the address on my check that I sent them and my email addressj, they could have contacted if they wanted to. They now claim my case is closed and I'm now faced to short sell the property. I personally am not thru with these jerks and am doing my part in sharing my experience. If enough of us band together, we can bring this guy to justice.