- Report: #1379385
Complaint Review: Legend Homes - Houston, Texas
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Legend Homes
10410 Windermere Lakes Blvd Houston,, 77065 Texas, USA
Phone:
281-671-9000
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Legend Homes 10410 Windermere Lakes BlvdHouston, TX 77065 Fraud, Non Disclosure of leak in the AC when the home was sold in 2005 Houston, Texas
I purchased a home in 2005 and was unaware of some issues with the systems. One is the AC system and the other was my dishwasher and Structural issues with the home. I had problems with the ac unit cooling and I contacted the builder who sold me the house. The builder never said contact the warrenty deparment. Their comment was we will send somebody out to look at the AC. What i did not know was there was a bigger issue being hidden by the builder. The builder knew they put in a faulty system and did a non discloser to me the buyer. It was my first home and I did not know anything about the a/c being under warrenty. The builder never spoke to me about the item that was under warrenty. I kept having problems and called John Moore to come out in 2012 to look at the system. John Moore came out and stated there is a a bigger issue the builder should not have been charing this unit. The builder should have replace the unit it is illegal in Texas to charge an ac unit. John Moore went as far as researching how many times the builder contacted their servicer Long Star to come and charge the unit. The dates are as followed. " who informed me he contacted Long Star who gave him these dates that they received calls about this unit...June 27, 2005 install date first charged.. Oct. 21,2005 another charged...and Aug 23,2007 another charge...The builder informed me that Longstar..Informed him "they came out on all these dates and charged the unit and checked for leaks only on the outside.
I contacted Legend on four different times to let them know of the issue. Legend would say I will get back with you. I never received a call. I put a home warrenty on my home for a short period of time and they charged the system and stated there is a leak. I contact legend again. It finally came to me that they defrauded me by not telling me and correcting the issue from the start. Legend knew there was a leak in the system and used Lone Star their vendor to hide all of this information. I called Legend again and now they are saying it is 2017 you purchased the house in 2005. I explain that is correct, but there is no time limit on fraud. I explained that you knew this system had a leak and you did not disclose it had a leak. You sent your vendor who would come and charge the system, but never come in upstaris to check the health of the system. The vendor knew there was a leak and did not contact warrenty or try to have the system replace this is fraud.
