Complaint Review: Lending Bee Inc. Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Lending Bee is a trusted name in the private mortgage fund and hard money loans field. Lending Bee Inc. is dedicated to its customers. Lending Bee Inc. implements latest technologies systems and security to keep customers data safe and protected. Lending Bee a company that takes its philosophy in being the best private money loans and private financing around to heart. - North Hollywood California

REVIEW UPDATE: November 11 2018: Lending Bee, Inc. remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Lending Bee, Inc. is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Lending Bee, Inc. has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Lending Bee, Inc. has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Lending Bee, Inc. remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Lending Bee for its full commitment to quality customer service.

Ripoff Report's discussions with Lending Bee, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Lending Bee, Inc listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Lending Bee, Inc., unlike their corporate (bank) competitors never outsources the work. We will never send your files to India or the Philippines for underwriting and you will always get a local loan officer. Our loan officers are knowledgeable and personable. In addition to conventional and FHA loan programs, we have hard money and other private financing solutions. We also specialize in trust deed investments for our commercial and other investment properties clients.

Our process is streamlined and we keep our clients informed at all the stages. In those cases where the clients do not qualify, we advise them and guide them, sometimes for years, until they do. It’s never too early to start planning for the purchase of the first house, keep credit clean and keeping expenses to minimum. Our mortgage planners can help you with that. Our hard money division will close your transaction in 1 week or less.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Vlad Rozumny during an onsite inspection held by a third party verification company with no biases towards Lending Bee, Inc.

Lending Bee is a mortgage company for conventional financing and hard money loans. While they are currently only in California they are planning on expanding to become a nationwide lender. Lending Bee offers their services to investors, borrowers, brokers, as well as realtors.

Leads for Lending Bee are obtained through several different avenues including: referrals, online advertising, Yelp, pay per click, and "closely working with realtors and other mortgage brokers." Vlad Rozumny went on to explain the sales and service process for his company after the initial contact is made, "we pull their credit report, give them a rate quote, provide a checklist of documents, we do underwriting, we pre-approve or approve them. If they like the rate, we lock the rate and we close the deal."



CUSTOMER CARE & COMPLAINT RESOLUTION – LENDING BEE, INC.

During the onsite interview Mr. Rozumny was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Rozumny explained the following, "usually clients are not happy with the rate which we have no control over. It is not possible today to change the rate. The lender controls the rate. We make the same amount whether or not the lender changes the rate. Sometimes they get upset wondering why it takes so long. Sometimes we cannot do a hard money loan because they want to make a 10% down payment instead of 35%." In order to remedy this Lending Bee will offer to credit an appraisal fee upon closing. This fee is typically around $500 and results in a satisfied customer.

When asked to comment on complaints posted on Ripoff Report's website Mr. Rozumny stated, "we believe these comments apply to a competitor who used to work out of the office next door to us. We were not able to resolve anything because they remained anonymous and would not identify themselves. We responded and asked them to identify themselves so we could help them but they would not." In order to further assure future and current clients Lending Bee is licensed with a California Real Estate Broker License, and a license to originate loans. They belong to the Mortgage Broker Association, and have great ratings on both Yelp and with the Better Business Bureau.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Rozumny stated, "we try to be as detailed as possible at the beginning, and try to educate them about what's going to be the next step and step after that and the entire process from A to Z. We try to make sure they know that documents have to be submitted on time. If there is a 30-day close and it takes us a week to get documents from them then we cannot close on time."

Lending Bee is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think it's important to be a part of that. It's a trustworthy site because they do review it and clients mention that they have looked us up and are not comfortable because our name came up...so we feel it's important for us to sign up so we know what's going on...so we don't hear it from our customers...so we can monitor this."



LENDING BEE, INC. – STATEMENT FROM THE CEO – BORIS DORFMAN

" . I would like to thank you for taking the time to review Lending Bee, Inc. Lending Bee, Inc. provides unmatched services to our clients and have been since 2003. I am personally available to meet and talk to every single past, present and future client. Come in to our North Hollywood office of Lending Bee, Inc. and see why our personalized service makes us the best mortgage team in the area. We make a killer coffee for our clients too ????

Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions.

Lending Bee, Inc.’s team have expressed that they feel very confident doing their job. Lending Bee, Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Lending Bee, Inc provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged." Ripoff Report was pleased to learn that Lending Bee, Inc’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM LENDING BEE, INC.

Lending Bee, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Lending Bee, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Lending Bee, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Lending Bee, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with Boris Dorfman, Ripoff Report is convinced that Lending Bee, Inc. is committed to quality delivery of services resulting in total client satisfaction. , Ripoff Report is convinced that Lending Bee, Inc. is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Lending Bee, Inc. meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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