Complaint Review: LetterFolders.com Aka Chris Corday - East Rutherford New Jersey

. . . by Chris Corday. See my post. I have no doubts that Chris has many satisfied customers. Just look at his + feedback. But if you happen to be one of the unlucky ones who receives a 'junk' product, he treats you like YOU are trying to rob HIM!! Chris was quite business-like and helpful until I told him that Samsung had informed me that the printer he sold me was manufactured in 2005 and has never been serviced by them - he stated in the listing that it was "factory renewed direct from Samsung". From that point forward he has been childish, arrogant, rude, nonchalant and condescending. So far I've filed disputed with Paypal, eBay, Better Business Bureau of Trenton and this site and I'm just starting to get warmed up. I will not take this lying down like a good little consumer. He blatently misrepresented his product and I won't stop being a pain in his neck until I receive a full refund.

Sometimes you can do everything under the sun to help a customer and they still may bash you. This is how ridiculous these claims are! They fail to tell you we have over 8000!!!!! positive comments on our ebay store. They fail to tell you that OUR negative ratio is PERFECT according to ebay standards which in order to remain a powerseller you must maintain. We are at the highest level a PLATINUM powerseller you must maintain at least 98.0% positive feedback or you lose your status we're at 98.5! well above the requirement. Yes I repeat we have 98.5% of our customers love us--and yes we sadly say 1.5% have not agreed with our service and policies. Majority rule has you to believe someone from the 1.5 ( like the people writing on rip off report ) or are our services best represented by the 98.5%. Please be your own judge and please ignore these lies posted on rip off report. FOR example this how we match up to large multi million dollar companies. Take Sharper Image for example (( link deleted by ROR)) As you can see they have over 160,000 remarks on their account, over 3300!!! Negatives---does this make them a bad company. I don't think so--its all relative. We do see the importance of sites like this for companies that blatantly rip off customers. We obviously do not practice this. We have been in business for over 10 years and have over 75,000 customer. I think the 8000+ customers on ebay alone can tell you a thing or two about our company. Chris Corday President Letterfolders.com Here is some recent feedback found on our store on ebay. Keep in mind this is from a current week of 11/02/06 and we did not cherry pick---feel free to search yourself. :) Excellent Super Sale Please Enjoy Seller foxyxxx ( 192 ) Great buy. Fast delivery. Beautiful machine. Thank you so much! Buyer 123xxx( 14 ) Nov-02-06 12:25 330040003521 Awesome Deal. Exactly as described. GreatProduct.Buyer joexxx ( 3 ) Nov-02-06 11:29 330040363776 the item is very good and satified all the condition Buyer phonesxxx ( 50 ) Nov-02-06 11:11 330032273554 Thanks supper fast shipping! Buyer ziolkxxxx( 81 ) Nov-02-06 10:16 330017772411 Great seller, fast shipment A+++ Buyer bennyxxxx ( 5 ) Nov-02-06 10:13 330029500955 They make good deals. I would certainly buy again. Available Great transaction! Prompt shipment. Would do business again. Buyer mathxxxx ( 14 ) Nov-02-06 09:42 330040699148 item delivered works great. No curve balls. would order from this seller again. Buyer agolixxxx ( 25 ) Nov-02-06 09:08 330040699134 company didn't ship oil with shredder. Promptly corrected by cust. service Buyer patxxxx ( 8 ) Nov-01-06 19:50 330038147969 good mechandise, shipping was a little late, however A+ Buyer paperxxxx ( 26 ) Nov-01-06 17:20 330039104362 A+ / Item as described, fast turnaround. Would buy from again. Buyer ddjonxxxx ( 305 ) Nov-01-06 12:30 330027831766 AWESOME EBAYER!!! Great Item, thanks Buyer getgrapxxxx ( 37 ) Nov-01-06 07:50 330037768097 Shipment received. Excellent service A++++++++++++++ Buyer anthxxxx ( 35 ) Nov-01-06 02:32 7514224862 problem with original item, they sent an upgraded one, needed to call. Buyer tyxxx ( 73 ) Oct-31-06 21:07 330034246306 great product, great price, but poor communication and slow shipping. Buyer tyxxx ( 73 ) Oct-31-06 21:05 330040363961 good price and fast shipping. Buyer minixxxx( 151 ) Oct-31-06 19:49 330021431070 very good job, well done ,good to work with thanksBuyer murfxxx ( 48 ) Oct-31-06 15:06 330034836750 TERRIFIK AND PROMPT++++++++++++++ Buyer stevenxxx ( 44 ) Oct-31-06 11:38 230006088805 Fast shipping, excellent product! A++++ would recommend

For a small business, they have over 70 negative feedbacks on ebay and still counting. Anything imposed as free must have a full discosure on the ad. There isn't any! Please report them to njconsumeraffairs.gov

Customer does make some very "bogus" claims here and to top it off our customer service policies are not hidden in any way they are for public viewing at letterfolders.com and as you will read we in NO WAY have a restock fee if we make a mistake and send a wrong item. ALSO this specific customer sent us a link that was selling used and disfigured merchandise and we could not match a price of an item that used compared to what we sell which was NEW.

The customer continued to call four to five times a day demanding a shredder and threatening to refuse the order- this is when we told them if you decide to refuse the order now ( as our policy reads on our site--for public viewing ) there would be a restock fee as we the company did already incur costs and as gave the customer a remarkable deal by selling the item at our cost and paying the shipping actually losing money--we have no problem with this as our customers come first but as you can see there is always two sides to every story so please I have the time for any person to call and ask any question you want we have nothing to hide.

You will see we are a member of the Better Business Bureau ( perfect rating ) a member of the US chamber of Commerce, A Platinum Powerseller on ebay w/ 98.5% positive feedback with over 4000 positive ratings and a Premiere Amazon Dealer w/ over 300 positive ratings in just 6 months.

We stand behind our customers and never walk away we offered to help this customer but they decided to take this route. We only ask that you use your own judgment and see that we are a very reputable company.

From the President
Christopher Corday