- Report: #1107092
Complaint Review: Lexus of Atlantic City - egg harbor twp New Jersey
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Author Not Confirmed
Why?
Lexus of Atlantic City
3169 Fire Rd egg harbor twp, 08234 New Jersey, USA
Phone:
8664831222
Web:
http://www.lexusofatlanticcity.com/
Categories:
Business Rating:
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Lexus of Atlantic City said they'd hold car with a deposit on my credit card, arrived to find car was sold to someone else -- deposit never refunded egg harbor twp New Jersey
If you are from out-of-state like me (Maryland), I‘d exercise extreme caution when considering a car from this dealership.
I fell in love with a limited edition, older model Lexus RX350 on Lexus of AC's website. I immediately PLACED A DEPOSIT on the vehicle, had my credit union overnight a check to me and had, what seemed like constant/daily communication with a seemingly friendly saleswoman -Helen. On the big day, with a car full of excited family members and nearly 3 hours into our drive, I received a call from Tony Lobello (sales manager) notifying me that there was a computer mishap and somehow my car was accidentally sold to someone else. I called Helen and she confirmed the news. Was there really a mishap or did someone offer more money for MY car? Does it even matter? I was heartbroken, and quite honestly, I cried. 15 minutes away from Lexus of AC’s dealership, I had to turn my car around and head back home to Maryland.
The next business day, I fully expected the “let’s make this right” phone call from Lexus of AC , but it never came. This is pretty shocking considering I still held a check made out to their dealership – ready to just hand over to them.
At the end of day, I left a voicemail for the General Manager (Ed Sunday). He never returned my call, but most likely forwarded my information to Tony Lobello. Tony called me the next day and after a rocky start to our call, Tony agreed that Lexus of AC had failed me, that I should be compensated appropriately and that he’d come through with a newer car at the same price point. He asked me for my exact car requirements, asked me to give him through the weekend and promised to have something “worth the inconvenience” for me soon. And so I patiently waited. That was on November 19th.
As of today, 12/14 , Tony has never called me back. Lexus of AC still has my original deposit for the car they sold someone else still on my credit card. Needless to say folks, I’d look elsewhere. Nightmare.
