- Report: #247890
Complaint Review: Little Dealer Little Prices - Mesa Arizona
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Little Dealer Little Prices
2038 North Country Club Dr. Mesa, 85201 Arizona, U.S.A.
Phone:
480-834-9581
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Little Dealer Little Prices Horrible Service, misleading sales tactics Mesa Arizona
*UPDATE Employee: Little Dealer Little Prices Highest Rated RV Dealer in Arizona - Every Effort Made To Resolve Issue
*UPDATE Employee: Little Dealer Little Prices Highest Rated RV Dealer in Arizona - Every Effort Made To Resolve Issue
*General Comment: I too have had similar issues with a product I purchased from Littl eDealer Little Proces
I would highly recommend NOT buying anything from Little Dealer, Little Prices! This is a company located in the Phoenix Metro area with three locations.
We originally purchased our trailer from them in used condition (a four year old trailer @ purchase). Later, the trailer developed leaks at the beds - this trailer has pull out beds / canvas.
We brought the trailer in several times for service, and they were not getting it fixed. Each time they would do something different, apparently not test anything, then release to the customer (me!) in the same condition as before! Later, they admitted it was a manufacturer defect causing this - you would think being they sold me the trailer, there would be some level of accountability from them to at least resolve the problem!
The last time it was brought in, they guaranteed it was fixed once and for all! Upon finally testing the unit, you guessed it, it leaked again! I further reviewed the repairs and had another independent mechanic / service technician take a look - they did an absolute horrible job trying to "band aid" the problem. They used gray putty material, which is typically used to seal roof components and corners on RV's to seal the pull out bed / canvas material!
Basically, they attempted to "bubble gum" the canvas to the frame to prevent the leaking. First of all, the putty isn't meant for this application - and would be temporary at best, since it isn't a glue or permanent fix - just like bubble gum can hold something together, it will eventually break!
When I called them, one of the service managers basically alluded to the fact there is really nothing more they can do. She also accused me of doing something to the unit to cause the leak and pointed out that "things shift over time - we only guarantee our work for 90 days".
This was less than six months later.. certainly a $500+ repair should last longer than that! And I agree with her - something did shift, because "bubble gum" isn't meant to last very long and was a temporary fix at best. You can temporarily seal any leak on a temporary basis, but it isn't a fix and will not last!
Furthermore, the fix was nasty - ugly gray putty was all over my canvas, making it sticky and look horrible - they didn't even clean up after doing the work. Furthermore, since the putty isn't a permanent fix, every time you open / close the bed, more of this stuff falls out and gets all over the place. I don't claim to be a professional service technician, but common sense tells you this is not a permanent fix and was outright shoddy work.
I sent a detailed letter to Little Dealer Management - I took the time to outline all of the issues in a very professional and calm manner - not even a response!! Whether you do something or not is not even the issue here - I would think management would at least be concerned enough to call the customer and attempt to get more details and understand the issue - customer service 101!
For more details, please check out my web site (should be up soon). The site is being professionally developed and is dedicated to consumers - my case will be highlighted on the front page of the site, but other consumers will have the ability to post comments or talk about their experiences with any company - good or bad!
This site will have links on all major RV sites, and will have some high priority in the major search engines - should be a good way for consumers to voice their opinions and hold companies accountable for their service - good or bad! This site is really dedicated for RV'ers... I will also have my letter to them posted here, along with exact dates, copies of service orders, and pictures of the horrible work - you can decide for yourself!
Kevin
MEsa, Arizona
U.S.A.
We originally purchased our trailer from them in used condition (a four year old trailer @ purchase). Later, the trailer developed leaks at the beds - this trailer has pull out beds / canvas.
We brought the trailer in several times for service, and they were not getting it fixed. Each time they would do something different, apparently not test anything, then release to the customer (me!) in the same condition as before! Later, they admitted it was a manufacturer defect causing this - you would think being they sold me the trailer, there would be some level of accountability from them to at least resolve the problem!
The last time it was brought in, they guaranteed it was fixed once and for all! Upon finally testing the unit, you guessed it, it leaked again! I further reviewed the repairs and had another independent mechanic / service technician take a look - they did an absolute horrible job trying to "band aid" the problem. They used gray putty material, which is typically used to seal roof components and corners on RV's to seal the pull out bed / canvas material!
Basically, they attempted to "bubble gum" the canvas to the frame to prevent the leaking. First of all, the putty isn't meant for this application - and would be temporary at best, since it isn't a glue or permanent fix - just like bubble gum can hold something together, it will eventually break!
When I called them, one of the service managers basically alluded to the fact there is really nothing more they can do. She also accused me of doing something to the unit to cause the leak and pointed out that "things shift over time - we only guarantee our work for 90 days".
This was less than six months later.. certainly a $500+ repair should last longer than that! And I agree with her - something did shift, because "bubble gum" isn't meant to last very long and was a temporary fix at best. You can temporarily seal any leak on a temporary basis, but it isn't a fix and will not last!
Furthermore, the fix was nasty - ugly gray putty was all over my canvas, making it sticky and look horrible - they didn't even clean up after doing the work. Furthermore, since the putty isn't a permanent fix, every time you open / close the bed, more of this stuff falls out and gets all over the place. I don't claim to be a professional service technician, but common sense tells you this is not a permanent fix and was outright shoddy work.
I sent a detailed letter to Little Dealer Management - I took the time to outline all of the issues in a very professional and calm manner - not even a response!! Whether you do something or not is not even the issue here - I would think management would at least be concerned enough to call the customer and attempt to get more details and understand the issue - customer service 101!
For more details, please check out my web site (should be up soon). The site is being professionally developed and is dedicated to consumers - my case will be highlighted on the front page of the site, but other consumers will have the ability to post comments or talk about their experiences with any company - good or bad!
This site will have links on all major RV sites, and will have some high priority in the major search engines - should be a good way for consumers to voice their opinions and hold companies accountable for their service - good or bad! This site is really dedicated for RV'ers... I will also have my letter to them posted here, along with exact dates, copies of service orders, and pictures of the horrible work - you can decide for yourself!
Kevin
MEsa, Arizona
U.S.A.
3 Updates & Rebuttals
W.E.P.
Gilbert,Arizona,
U.S.A.
I too have had similar issues with a product I purchased from Littl eDealer Little Proces
#2General Comment
Sat, July 11, 2015
My family and I have owned ours for about two years now. We own a 2013 Surveyor Select SV305 10th Anniversary edition. I have had many problems with the unit, and if it was not for these problems, the unit might be one of the best. We brought our unit in for these issue while it was under warranty, but they were not resolved correctly.
1) AC - Brought back under Warranty - The AC system does not cool the back bunkroom very well if at all. To get the front bedroom cool, you need to0 close off the main cabin. When the unit is on trying to cool, it is so loud in the main cabin.
2) HEAT - Brought back under Warranty - The heat does not work without the upper blower running, so if you are out in winter, using heat, the main cabin top unit will run creating a loud noisy night.
3) ENTERTAINMENT SYSTEM - Brought back under Warranty - I have had nothing but problems with the Jensen TV/DVD/STEREO system; it is not very good, and very frustrating. The DVD never wants to tie into the TV, you can hear it, but not see it. The TV sound does not go through the stereo speakers, and therefor you can barely hear the TV. I take it back to the dealer and they say that it seems to work fine, and they claim that is how Forrest River designed it, and if that is true, I am not inclined to buy another Forrest River product.
4) OUTDOOR KITCHEN - Brought back under Warranty - The outdoor kitchen door has been a problem from day one. The dealer changed the opening arms, but the arms on the outdoor kitchen fail and snap off, they do not hold the door up very long without creeping down, and when stored they loose their ability to raise the door. Mine has both snapped off and just pulled the screens right out of the door.
5) TRAILER HEIGHT - The trailer rides very low to the ground, scary on road trips and when traversing low terrain or road transitions from parking lots. The trailer hitch drags on the ground and the jack pads scrape the ground.
6) DUMPING – Since the trailer sits so low (See # 5 above), it is very difficult to dump grey and black water.
7) ELECTRIC JACKS – Brought back under Warranty - The Electric Jacks cannot level the trailer, they cannot handle the empty weight of the unit, and so it is almost impossible to level using the jacks that come with the unit.
Customer Service Little Dealer Little Prices Rv
MESA,Arizona,
U.S.A.
Little Dealer Little Prices Highest Rated RV Dealer in Arizona - Every Effort Made To Resolve Issue
#3UPDATE Employee
Fri, July 31, 2009
A sincere effort was made to resolve this issue including an offer to purchase Mr. H's 1999 Rockwood Roo trailer. All three of our RV dealerships have a perfectly clean record with Arizona's legitimate complaint agencies: the Attorney General's office, Corporation Commission, Secretary of State and the Better Business Bureau, where we maintain an A+ Rating, the highest available. No other RV dealership in Arizona is ranked higher or has as clear a record. Little Dealer Little Prices RV is the only dealer in Arizona to earn the TOP 50 RV BUSINESS DEALER AWARD. Our hope is when you're ready to make your RV purchase or have your RV serviced, that you will give us the opportunity to serve you. Thank you, littledealer.com Letter from Little Dealer Little Prices RV to Better Business Bureau dated May 30, 2007 Reference to: Mr. Kevin H____ Case # 97015378 Attention: Hortencia Buettner, Dispute Resolution Consultant This letter is in reference to our customer Mr. Kevin H____. We are extremely concerned on the satisfaction of our customers, and want all of our customers to be satisfied. Little Dealer Little Price's received Mr. H____ letter dated April 27, 2007. I called and left a message to Mr. H____ on May 1, 2007, to please contact me. I called again on May 2, 2007, and left a second message to contact me. I called and left a third message on May 10, 2007, to please contact me. My telephone calls have not been returned. On May 14, 2007, I mailed a registered certified letter to Mr. H___, stating several options that were available. This was based upon research with the manufacturer of the unit. I mailed a second registered certified letter to Mr. H___ on May 18, 2007. I offered again, several options that were available to our customer. (Please see letters that were faxed to the Better Business Bureau on May 29, 2007.) As of this date, we have had no response from Mr. H____. We are willing to work out a resolution with Mr. H____, that would be acceptable to both parties. We simply, need Mr. H____ to contact me to resolve this unfortunate matter. Respectfully, Roger Hudgens Serive & Parts Director
Customer Service Little Dealer Little Prices Rv
MESA,Arizona,
U.S.A.
Little Dealer Little Prices Highest Rated RV Dealer in Arizona - Every Effort Made To Resolve Issue
#4UPDATE Employee
Fri, July 31, 2009
A sincere effort was made to resolve this issue including an offer to purchase Mr. H's 1999 Rockwood Roo trailer. All three of our RV dealerships have a perfectly clean record with Arizona's legitimate complaint agencies: the Attorney General's office, Corporation Commission, Secretary of State and the Better Business Bureau, where we maintain an A+ Rating, the highest available. No other RV dealership in Arizona is ranked higher or has as clear a record. Little Dealer Little Prices RV is the only dealer in Arizona to earn the TOP 50 RV BUSINESS DEALER AWARD. Our hope is when you're ready to make your RV purchase or have your RV serviced, that you will give us the opportunity to serve you. Thank you, littledealer.com Letter from Little Dealer Little Prices RV to Better Business Bureau dated May 30, 2007 Reference to: Mr. Kevin H____ Case # 97015378 Attention: Hortencia Buettner, Dispute Resolution Consultant This letter is in reference to our customer Mr. Kevin H____. We are extremely concerned on the satisfaction of our customers, and want all of our customers to be satisfied. Little Dealer Little Price's received Mr. H____ letter dated April 27, 2007. I called and left a message to Mr. H____ on May 1, 2007, to please contact me. I called again on May 2, 2007, and left a second message to contact me. I called and left a third message on May 10, 2007, to please contact me. My telephone calls have not been returned. On May 14, 2007, I mailed a registered certified letter to Mr. H___, stating several options that were available. This was based upon research with the manufacturer of the unit. I mailed a second registered certified letter to Mr. H___ on May 18, 2007. I offered again, several options that were available to our customer. (Please see letters that were faxed to the Better Business Bureau on May 29, 2007.) As of this date, we have had no response from Mr. H____. We are willing to work out a resolution with Mr. H____, that would be acceptable to both parties. We simply, need Mr. H____ to contact me to resolve this unfortunate matter. Respectfully, Roger Hudgens Serive & Parts Director
