- Report: #801276
Complaint Review: LogMeIn - Internet
Reported By:
Leigh -
Ridgefield, Connecticut, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
LogMeIn
Internet, United States of America
Phone:
Web:
www.logmein.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
LogMeIn LOGMEIN is deducting $129. from my account. UNAUTHORIZED. WHAT DO I DO? OmniTech and CyberDefender deny knowledge Internet
I have been trying for months to find out who is charging my account $129. every single month. I have used both Omni Tech and Cyber Defender and they both deny any knowledge of taking money out of my account. Today (and other days) I have spent the entire day making calls - going back and forth.
I guess I have to report all 3 companies to my bank. It is frustrating and scarey. Please help if there is anyone out there!
Thanks. CT
I guess I have to report all 3 companies to my bank. It is frustrating and scarey. Please help if there is anyone out there!
Thanks. CT
1 Updates & Rebuttals
OTS
LOS ANGELES,California,
USA
This complaint against OmniTech is 100% groundless. If a persons account is being charged, the bank knows who is charging it. It is not us.
#2UPDATE Employee
Thu, December 01, 2011
We have checked our records, but we have absolutely no record of a customer named Leigh, either as a first name, or as a last name. As per the complaint, this person says his or her account is being charged (unauthorized) for the amount of $129 every single month. We simply dont have anyone-time charge services that cost $129 and almost all of our services and subscription maintenance plans are a , with zero recurring charges.
Our customers only pay through PayPal or USAePay, prominent, well-respected third-party payment processors. We never see any credit card or bank information of a customer. PayPal or USAePay merely tells us the amount that has been paid and by whom and we begin our services on our customers behalf.
So, this complaint against OmniTech is 100% groundless. If a persons account is being charged, the bank knows who is charging it. It is not us. This person simply needs to have his bank or credit card company block any attempted unauthorized charges. Thats basic procedure, for Heavens sake!
Blocking his account to these charges should have been done when this person first noticed any unauthorized charges. We wish Leigh well in his/her efforts to get his issue resolved.
Furthermore, LogMeIn is a remote access tool; they do not charge individuals; they charge the companies that use their tool.
We always strive to make our customers happy and that is why we enjoy and maintain an A+ rating from the Better Business Bureau.
