- Report: #834857
Complaint Review: Los Angeles Times - Internet California
Reported By:
ladyandbabybug1115 -
Lake Forest, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Los Angeles Times
Los Angeles, CA Internet, California, United States of America
Phone:
Web:
latimes.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Los Angeles Times LA Times Scam, Buyer Beware, Run around, Rude Customer Service, Refuse to respect Consumer Rights Internet, California
I cant believe what I am experiencing with the LA Times. My grandmother worked in Circulation for 25 years at the LA Times and when I expressed to her the extreme lack of professionalism and disrespect I have encountered with the LA Times she was at first concerned and then not surprised.
The following has been my experience in just the last 4 weeks.
Week 1- No paper delivered by 10am.
I called got a foreign woman telling me a paper would be delivered in 15 minutes. It was delivered 3 hours later.
Week 2- No paper delivered by 9:30 am.
I called an received no help from a women who informed me she was sorry for the inconvenience but she would have to send this matter on to someone else in another department but a paper would be delivered in 90 minutes (wow, what an increase from 15)
Week 3- No paper delivered all day.
I called Monday and another foreign woman directed me to a supervisor who informed me that she would make sure a
paper was delivered on time the following week.
Week 4- 2/5/2012 No paper delivered by 7:45 am.
I called furious and demanded a refund which they informed me they could not provide to me even though I prepaid for a year. $59.00, The Supervisor (Amanda)also a foreigner informed me that a paper would be delivered promptly. (I was not even given a time this time) A paper was finally delivered but this time they threw it @ my front window.
Today 2/6/2012 I called and demanded a person in LA and that is when I was given the number which I also see indicated below (1-800-528-4637 immediately key in 73464 with no pound sign needed)
When the rep (Andrew) answered I asked Am I speaking to someone in LA? His response was hilarious For security purposes we do not divulge our location I was not aware I was asking for national security information.
Nevertheless, the same individual pretending to be someone else picked up the phone where it was obvious a woman was listening in on the conversation I demanded a refund and he said that he would refund my card. I told him that account was closed and he could not refund that amount. He said that is the way it must be done. I told him to mail me a check then. He refused and hung up on me. I attempted to call back and of course the number was busy and only a general mailbox was available.
CONSUMER BEWARE! DO NOT PRE PAY FOR SERVICES YOU WILL NEVER GET RESULTS AND NEVER GET A REFUND.
The following has been my experience in just the last 4 weeks.
Week 1- No paper delivered by 10am.
I called got a foreign woman telling me a paper would be delivered in 15 minutes. It was delivered 3 hours later.
Week 2- No paper delivered by 9:30 am.
I called an received no help from a women who informed me she was sorry for the inconvenience but she would have to send this matter on to someone else in another department but a paper would be delivered in 90 minutes (wow, what an increase from 15)
Week 3- No paper delivered all day.
I called Monday and another foreign woman directed me to a supervisor who informed me that she would make sure a
paper was delivered on time the following week.
Week 4- 2/5/2012 No paper delivered by 7:45 am.
I called furious and demanded a refund which they informed me they could not provide to me even though I prepaid for a year. $59.00, The Supervisor (Amanda)also a foreigner informed me that a paper would be delivered promptly. (I was not even given a time this time) A paper was finally delivered but this time they threw it @ my front window.
Today 2/6/2012 I called and demanded a person in LA and that is when I was given the number which I also see indicated below (1-800-528-4637 immediately key in 73464 with no pound sign needed)
When the rep (Andrew) answered I asked Am I speaking to someone in LA? His response was hilarious For security purposes we do not divulge our location I was not aware I was asking for national security information.
Nevertheless, the same individual pretending to be someone else picked up the phone where it was obvious a woman was listening in on the conversation I demanded a refund and he said that he would refund my card. I told him that account was closed and he could not refund that amount. He said that is the way it must be done. I told him to mail me a check then. He refused and hung up on me. I attempted to call back and of course the number was busy and only a general mailbox was available.
CONSUMER BEWARE! DO NOT PRE PAY FOR SERVICES YOU WILL NEVER GET RESULTS AND NEVER GET A REFUND.
