- Report: #1145606
Complaint Review: Luma Repair and Luma Hydrate - North Vancouver Internet
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Author Not Confirmed
Why?
Luma Repair and Luma Hydrate
P.O. Box 38628 North Vancouver, V7M3N1 Internet, Canada
Phone:
800-622-3073
Web:
http://lumahydratesite.org/
Categories:
Business Rating:
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Luma Repair and Luma Hydrate Lumanelle Beware! Read the fine print! You will be charged before your trial period is up. North Vancouver Internet
I couldn't tell you if the products work or not. I was 6 days into using the products and my credit card was billed $150.00. They tell you that you have a 14 day trial period. However, the 14 days start as soon as you order the products.
They don't take in consideration the processing and mailing time unless you tell them to. Additionally, they enroll you into a replenishing program automatically.
When I contacted a manager about this situation, his customer service skills were not admirable. He said the best he could do for me is to charge me half the amount of the total bill or I could return the products and pay both shipping fees (receiving and returning) and a restocking fee.
If they even considered two or three days mailing time, I could have been inside of the 14 day trial peroid and seen the affects of the products to decide if I wanted to continue or return. But they did not allow me the decision to keep or return without being charged. This is absolutely false advertising.
