- Report: #1410586
Complaint Review: Luna Skincare - St. Petersburg Florida
Reported By:
Debbie -
QUAKERTOWN, Pennsylvania, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Luna Skincare
P.O. Box 23873 St. Petersburg, 33742 Florida, United States
Phone:
877-671-0074
Web:
lunaskincare.org
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Luna Skincare My Ultra Skin My Youthful Skin this is a scam! St. Petersburg Florida
I ordered a "free" skin serum and a "free" face cream and was only supposed to pay for shipping. I happened to check my bank statement online two weeks later and saw they had deducted $89.95 from my bank account. I also incurred a $34.00 overdraft charge from my bank for this. I called Luna and was told that because I didn't notify them within 14 days I was billed for the product. I was told that I didn't read the agreement when I ordered and this was a "trial" offer and not a "free" offer but that's not how it was advertised. When I told them I didn't want the product and would mail it back to them they offered to refund me 35% of the price. I wasn't happy with that so they offered 50% off, then 75% off and were supposed to refund me $62.05. They sent me my cancellation emails and emails showing what the refund amount would be. Not only did they not refund my money, they deducted another $87.35 out of my account. This was done either right after I spoke to them on the phone or later the same day. After this deduction I immediately called the fraud dept. of my bank and they are now handling this for me. I also cancelled my debit card and am getting a new one so they can't rip me off again. I'm posting this so others are aware of this scam company. This is disgraceful and they shouldn't be allowed to keep doing this to people.
1 Updates & Rebuttals
Debbie
QUAKERTOWN,Pennsylvania,
United States
Yay! I got my money back
#2Author of original report
Wed, December 06, 2017
I finally got all of my money back from this company. It took several phone calls from myself and the fraud department of my bank but it was well worth it.
