- Report: #935693
Complaint Review: MagicJack - Internet
Reported By:
DES -
OKC, Oklahoma, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
MagicJack
Internet, United States of America
Phone:
Web:
www.magicjack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MagicJack Magic Jack said I spent too much time on thier "Unlimited"service and erased my 8 future years. Internet
MagicJack turned off my service yesterday (8-31-12) and I had to re-register to get back on, thinking this would add on to my service contract. NO!
My current contract is/was through 2 five year extentions. But all that was cancelled because according to them..
Terms of Service: Section 6: Proper Use: If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customer's usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, the magicJack may be terminated.
How curious I was never told what an average magicjack customer uses, or got a warning and was just cut off. Plus, my agreement does not mention 50 different numbers (which is not rellevant)..
If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
Sooooo, I am out many years of PAID service for ZERO reason. Please feel free to report if you have a similar experience with this ripoff company!
My current contract is/was through 2 five year extentions. But all that was cancelled because according to them..
Terms of Service: Section 6: Proper Use: If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customer's usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, the magicJack may be terminated.
How curious I was never told what an average magicjack customer uses, or got a warning and was just cut off. Plus, my agreement does not mention 50 different numbers (which is not rellevant)..
If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
Sooooo, I am out many years of PAID service for ZERO reason. Please feel free to report if you have a similar experience with this ripoff company!
3 Updates & Rebuttals
DES
United States of America# of calls on Magic Jack
#2Author of original report
Tue, September 11, 2012
I normally talk to my Mother once daily. Through the week I may have another call to a friend on 2 days. My wife might call her sister once every 2 weeks. Anything over that is rare. (like Christmas) And other than the Wife's call, those don't last past 30 minutes usually.
Me And My Mom
Trenton,Georgia,
USA
Ridiculousness
#3Consumer Comment
Mon, September 10, 2012
I today have filed a report and I am not stopping there. I am taking this to the B.B.B. and My States Attorney Generals Office.
Truthfully in regards to your complain, this is valid reason for a complaint. They do NOT say in the infomercial anything about limits or otherwise. They say it's 100% free inbound/outbound calls after you pay for the Magic Jack box and the one year/five year fee.
If anyone ever opens a lawsuit I want to be included. I was just banned from calling any number in my local area. I live in a area code that is very small and never make more than a few calls a week in my particular area code if that. I mainly call my mother two to five times a week 800 miles away, and talk on average 2-5 hours each call. So really?
I want a lawsuit!
Report Attachments
TWSM
Southold,New York,
USA
so.....
#4Consumer Comment
Sat, September 01, 2012
How many calls were you making in a day? I would think people on average make 2 or 3 calls a day, how many did you make?
