- Report: #885746
Complaint Review: Member Solutions - Hatboro, PA 19040 Internet
Reported By:
Wil -
, New Jersey, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Member Solutions
330 S Warminster Road, Ste 358 Hatboro, PA 19040, Internet, United States of America
Phone:
(267) 287-1000
Web:
www.membersolutions.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Member Solutions YouBill, Inc. I am enrolled in automatic monthly billing for my son's Karate classes. The May payment was billed twice. I contacted the dojo, my bank, and Member Solutions. Member Solutions claims that they have 2, Internet
I am enrolled in monthly automatic payments for my son's Karate classes. The May payment was billed twice. Member Solutions claims to have two identical contracts on file and that the dojo must have accidentally submitted a duplicate. I am now waiting to hear back from the dojo, my bank, and Member Solutions with regard to reimbursement. Could be an honest mistake but, considering all the other complaints about Member Solutions, I'm not taking any chances. We'll see...
3 Updates & Rebuttals
Gabrielle
Hatboro,Pennsylvania,
United States
Thank you for your feedback
#2UPDATE Employee
Thu, October 25, 2018
Hello Wil,
I’m Gabrielle, Customer Service Supervisor for Member Solutions. I apologize for the delayed response to your online review, and appreciate you taking the time to rate Member Solutions. I am sorry that your payment experience was such an unpleasant one.
I understand that having double payments taken each month could be very damaging to one’s account and difficult to handle other expenses. I appreciate that you took the time to update your review as well when we were working together to solve this issue for you.
I am saddened that we were not able to prevent this from occurring a second time as you mentioned above. If there is anything else that we can assist you with please let us know by providing the best contact information to: [email protected] I hope to hear from you soon.
Wil Branca
USAISSUE NOW RESOLVED
#3Author of original report
Thu, June 14, 2012
The double billing that occurred in May required my bank to issue a "Provisional Credit" to cover the cost of an unauthorized withdrawal made by Member Solutions from my bank account. I contacted Member Solutions at that time and they promptly refunded the withdrawal. It's been a big pain in the a*s, requiring me to make numerous phone calls and trips to the bank over the course of the past month, but at no time was Member Solutions at fault, it was a clerical error made by the dojo.
Member Solutions has been very pro-active with regard to resolving this issue, going so far as to ask me to write this rebuttal. So, there you have it. I get the impression that Member Solutions is genuinely concerned about all the negative reports and is making a concerted effort to salvage their reputation.
Wil Branca
United States of AmericaSTILL NO RESOLUTION!!!
#4Author of original report
Tue, June 12, 2012
This is the second month in a row that Member Solutions withdrew a double payment from my bank account. This time, it was taken a week sooner than the contract stipulated and it caused an overdraft. They had their chance, now I'm taking legal action. THIEVES!
