- Report: #131683
Complaint Review: Members Services Surplus Alert - Nationwide
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Members Services Surplus Alert
[email protected] Nationwide, U.S.A.
Phone:
877-294-9137
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Members Services, Surplus Alert ripoff credit card charge Internet Nationwide *EDitor's suggestion on how to get your money back for fraudulent charges to your bank account!
Kelly's story is exactly the same as mine, I ordered the $4.95 booklet about learning to sell on Ebay. It arrived a month later and that was that (or so I thought)!
I recently noticed a $29.95 debit withdrawal on my bank statement from a company I did not recognize. When I emailed the bank they gave me this phone number 1 877 294 9137 related to the charge. When I called, a guy told me this was for a members service to an online store, couldn't even tell me the store name!! I cancelled the "membership" which took around 5 seconds, I guess these operators are BUSY doing this all day.
My bank is disputing the charge...mail in form, etc. This process can take up to 60 days to complete, but at least you DO get your money back.
Oh, one more thing..the recorded message while waiting for an members warehouse operator, tells you to go online [email protected]
when I went there it is a temporary webpage with no info...what a shock!!!
Lori
E Flat Rock, North Carolina
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
I recently noticed a $29.95 debit withdrawal on my bank statement from a company I did not recognize. When I emailed the bank they gave me this phone number 1 877 294 9137 related to the charge. When I called, a guy told me this was for a members service to an online store, couldn't even tell me the store name!! I cancelled the "membership" which took around 5 seconds, I guess these operators are BUSY doing this all day.
My bank is disputing the charge...mail in form, etc. This process can take up to 60 days to complete, but at least you DO get your money back.
Oh, one more thing..the recorded message while waiting for an members warehouse operator, tells you to go online [email protected]
when I went there it is a temporary webpage with no info...what a shock!!!
Lori
E Flat Rock, North Carolina
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
3 Updates & Rebuttals
Lori
E Flat Rock,North Carolina,
U.S.A.
Email Reply by Surplus Alert-
#2Author of original report
Tue, April 12, 2005
Today I recieved an Email from the refund dept at Surplus Alert. It stated that I would recieve a check for the amount "withdrawn" from my account by Surplus Alert. It also went on to apologize for the inconvience due to this matter. I'll let you all know if this check arrives, but at the very least.....they are admitting they were wrong!
Lori
E Flat Rock,North Carolina,
U.S.A.
Rip - Off Report Is Correct!
#3Author of original report
Fri, April 08, 2005
Rip-Off report is correct about the BBB. You'll not get much satifaction from reporting this company to the BBB. However you may be able to obtain information that can help you to fight from being Ripped Off Again. The Company's real phone number (not a 1-800 number) and also there's a fax number listed for them. Any info about this company will help you! But as I stated the only way I found to completely stop their "theft", was to change my Bank Account numbers. Good Luck!
Lori
E Flat Rock,North Carolina,
U.S.A.
This company attempted once again to take money from my account.
#4Author of original report
Fri, April 08, 2005
Update since last visit: This company attempted once again to take money from my account. However, I had changed my account/ debit card numbers. They sent an email, stating they'd take out the monthly $29.95 from my account. This email had a 1-800 number for customer service. I called this number and told them this account (which I never authorized or had ever visited the site) should've been closed after the last unauthorized withdrawal from this Ripp Off company. I had called a different number then, (about 2 months ago) but still a 1-800 number. That Operator had cancelled the account, I thought. This was a Members Warehouse number, but the same place. How many aliases do they have? The most recent operator that "cancelled my account" said she would send a confirmation Email, by the way it never arrived!! But I did get an address from her and it may help the rest of you: Surplus Alert Corp. PO Box 960 Pleasant Grove, Utah 84062. I used this address & info to file a complaint with the Utah BBB. You may want to visit this site Better Business Bureau, type in the company with the address and it'll take you to the Utah BBB so you can file against this Rip Off Business. But so far the only way I've found to stop them was to change my account number at the bank. Good Luck, and please take the time to report this ripp off company! One more thing, the BBB lists this company as really: "i Lead Media Inc." phone number (801) 785-7008 The person in charge: Mr. Zachary Batty 437 east 1000 South, Pleasant Grove Utah, 84062 Good Luck!
