- Report: #282355
Complaint Review: Metric Motors - Anderson, California
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Metric Motors
3046 W. Center St. Anderson,, 96007 California, U.S.A.
Phone:
530-365-3326
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Metric Motors incompetent, rude, abusive owner/mechanic Anderson, California
This past week I took my car to Metric Motors in Anderson, CA for a simple tune up/belt check/oil change. After the work was done the mechanic test drove my car and came beck and told me my transmission was slipping, saying "but then I'm not telling you anything you don't already know". I assured him it had not been slipping and in fact was perfectly fine for the 30 odd miles I had been driving it everyday and was also, in fact, fine when I brought it in to them that morning.
He made it a point to mention it to everyone at hand that there must've been a problem before that. Even though he drove it into the service bay just fine and didn't say a word about that until AFTER he had finished working on it.
When I had paid and gone out to my car, I tried to drive off but the car didn't move at first and then suddenly lunged into first gear nearly causing me to hit the gate by which he had parked it. I went back inside, told them the problem and repeated the fact that there had been nothing wrong with the transmission before he had worked on the car.
He came out and looked under the hood, and as I reiterated the fact that it was fine when I brought it in, he said, and I do quote, "You've said that three times already. Repeating it isn't helping it's just pissing me off!". I repeated it again anyway, mostly out of anger at his comment and the way I was being treated after having just given them $200 to have my car messed up.
Then he said, still quoting here "well, everything takes a sh*t at some point". I assume he meant that it is merely a coincidence that the transmission went from fine to ruined after he had tinkered with my car. But then again it's hard to know exactly what that comment meant; eloquent and articulate he was not.
Another mechanic ran tests of the computer codes on the car and NO errors came up in the transmission - proving that nothing had been wrong with it and the problem was the mechanic not the car.
I was finally told that I could take it to a transmission shop and if he had done anything they'll tell him and he'll stand behind his work. I must admit I would rather have him stand in FRONT of the car as it now lunges into gear! There were NO apologies, no concern for me as a customer once they had my money, no consideration for the unknown added expense and time and inconvenience I must now go through to be without my car another day, or longer so someplace else can try to correct what he did.
I, like most everyone else, cannot afford to be without my car. I have 2 children, one with special needs and there are therapies she must go to. I am just sick and tired of running into people and businesses like Metric Motors, who do a poor job or sell a faulty product and then try to lie and swindle their way out of what they are responsible for.
Jb
anderson, California
U.S.A.
He made it a point to mention it to everyone at hand that there must've been a problem before that. Even though he drove it into the service bay just fine and didn't say a word about that until AFTER he had finished working on it.
When I had paid and gone out to my car, I tried to drive off but the car didn't move at first and then suddenly lunged into first gear nearly causing me to hit the gate by which he had parked it. I went back inside, told them the problem and repeated the fact that there had been nothing wrong with the transmission before he had worked on the car.
He came out and looked under the hood, and as I reiterated the fact that it was fine when I brought it in, he said, and I do quote, "You've said that three times already. Repeating it isn't helping it's just pissing me off!". I repeated it again anyway, mostly out of anger at his comment and the way I was being treated after having just given them $200 to have my car messed up.
Then he said, still quoting here "well, everything takes a sh*t at some point". I assume he meant that it is merely a coincidence that the transmission went from fine to ruined after he had tinkered with my car. But then again it's hard to know exactly what that comment meant; eloquent and articulate he was not.
Another mechanic ran tests of the computer codes on the car and NO errors came up in the transmission - proving that nothing had been wrong with it and the problem was the mechanic not the car.
I was finally told that I could take it to a transmission shop and if he had done anything they'll tell him and he'll stand behind his work. I must admit I would rather have him stand in FRONT of the car as it now lunges into gear! There were NO apologies, no concern for me as a customer once they had my money, no consideration for the unknown added expense and time and inconvenience I must now go through to be without my car another day, or longer so someplace else can try to correct what he did.
I, like most everyone else, cannot afford to be without my car. I have 2 children, one with special needs and there are therapies she must go to. I am just sick and tired of running into people and businesses like Metric Motors, who do a poor job or sell a faulty product and then try to lie and swindle their way out of what they are responsible for.
Jb
anderson, California
U.S.A.
3 Updates & Rebuttals
Doug Albe
Santa Rosa,California,
USA
Metric Motors Gave Great Service & Advise
#2Consumer Comment
Tue, August 16, 2011
This "ripoff" site should not lead with a bad report dated 2007.
My entire experience with Metric from 8/1-4/11 was very positive. We had an emergency break-down at around 5p on Monday. They took time and care in dealing with us, even tho they were closing down. They also took time to give me good advise on towing, lodging & dining options. The next day they squeezed us into their very busy schedule. Turned-out it was going to be better to haul our car back home, which they helped me arrange to do, too.
The two women who staff the front desk were awesome. Linda especially was sharp and resourceful. And with her ton of years working there, she knew her stuff all around. The other gal even offered to give me a ride back to my hotel.
These folks stored my car AT NO CHARGE for an extra couple of days until I could arrange to get back to their town and pick it up.
So whoever reads these things shouldn't let one guys rant deter you from working with Metric Motors. Their service was top-rate!
Moey113
Fairfax,California,
U.S.A.
EXCUSE ME mister "jb"
#3Consumer Comment
Sat, March 28, 2009
I'm sure we must have gone to different repair shops. Or maybe I wasn't doing a friend and owner of a competitive repair shop a "favor" by going to Metric Motors and then writing such a horrible review. I think mister "jb U.S.A." forgot to mention his mom in a wheelchair, wife with cancer and the apple pie getting cold on the window sill. My experience with Metric Motors was STELLAR! I arrived unannounced in a tow truck with what I thought was a blown timing belt on my 90 Acura. A "Linda" called to tell me it was the rotor inside the distributor cap had fallen off. Total bill $72.00 instead of the major $$$s that I had fretted. Then I told her I forgot to mention that my Mickey Moused job of a trailer hitch install was literally falling apart. She had her mechanics put it back up on the hoist and did a SUPER job. Total price: $132.00 I was SO HAPPY. When I told her I was going to go Online and write a 5-star report she told me about this crazy person's rant. If (when) any of my vehicles ever break down again, I hope I'm within the 100 mile tow range of my AAA card so I can go back to my new "FAVORITE auto repair shop" P.S. Did I mention that we were towing an empty 4x6 foot flatbed trailer that they let me store up against the fence while the work was being done? THEY ROCK!
Nuri
Www,District of Columbia,
U.S.A.
Sure
#4Consumer Comment
Wed, November 07, 2007
I see customers like you on a montly basis. What is it? Is there a school on how to cheat on mechanics? When we take update classes, we are warned about cases just like the one you had. You are not the first one who wanted to get his car fixed for free, then once failed, cried about how bad mechanics are, mentioning family or relative troubles....poor little you. As you found...the tune up did not fix your existing problem. Note to everyone: Do not suggest repairs to mechanics. Just explain whats going on , when , at what speed and so on. Of course you pissed the guy off, b/c you were trying to suggest/connect the problem with his repair. you should have done it the first time you got there. P.S." I live in MD and have nothing to do with the shop in question."
