- Report: #919268
Complaint Review: Metro Entertainment - Maryland
Reported By:
d -
, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Metro Entertainment
135 Bolton Rd Vernon Rockville, CT 06066 Maryland, United States of America
Phone:
Web:
www.metroentertainment.com
Categories:
Business Rating:
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Metro Entertainment tickets Vernon Rockville, Maryland
Metro sold us tickets that looked funny from the time we printed them out. There was type over one of the barcodes on the MLB tickets. We called before we left to inquire about this and to whether it was going to prevent us from getting into the venue. We were assured that there wouldn't be a problem, but they emailed us the same flawed tickets again, just in case.
When we got to the ball field, the people scanning tickets scanned ours and then sent us to customer service. At customer service, the lady asked for our IDs. She said that our names were not on the tickets so they couldn't let us in. In the meantime, I had called Metro and was speaking to a representative who assured me that nothing like this had ever happened before and we would definitely not have to pay for these tickets. He looked at the tickets we had been sent remotely and saw there were issues, which had had brought up before we even left.
We ended up having to buy tickets from someone selling extras at the park. When I called to inquire about the guaranteed refund the following day, the woman on the phone was not apologetic, but rude and nasty. I was told that we would need documentation from the stadium proving that we were not admitted. I understand the reasoning for this, but why didn't the guy I was on the phone with while this was happening tell me I would need this as I stood at the venue being denied. The entire issue is still unresolved and I am appalled at the customer service and indignant attitude of the person who took my call.
We tried to prevent this from happening before we even left and were late because of being on the phone with the first joker. Hoping that the ballpark will issue us this letter, but I'm not even sure who we would talk to in order to get such a thing. It's not even about the $35 at this point. We weren't the ones who sold a faulty product, but now we have to jump through hoops, even after trying to correct the problem before it happened. Quite a disgrace. Be warned.
When we got to the ball field, the people scanning tickets scanned ours and then sent us to customer service. At customer service, the lady asked for our IDs. She said that our names were not on the tickets so they couldn't let us in. In the meantime, I had called Metro and was speaking to a representative who assured me that nothing like this had ever happened before and we would definitely not have to pay for these tickets. He looked at the tickets we had been sent remotely and saw there were issues, which had had brought up before we even left.
We ended up having to buy tickets from someone selling extras at the park. When I called to inquire about the guaranteed refund the following day, the woman on the phone was not apologetic, but rude and nasty. I was told that we would need documentation from the stadium proving that we were not admitted. I understand the reasoning for this, but why didn't the guy I was on the phone with while this was happening tell me I would need this as I stood at the venue being denied. The entire issue is still unresolved and I am appalled at the customer service and indignant attitude of the person who took my call.
We tried to prevent this from happening before we even left and were late because of being on the phone with the first joker. Hoping that the ballpark will issue us this letter, but I'm not even sure who we would talk to in order to get such a thing. It's not even about the $35 at this point. We weren't the ones who sold a faulty product, but now we have to jump through hoops, even after trying to correct the problem before it happened. Quite a disgrace. Be warned.
