- Report: #1227928
Complaint Review: Microsoft - Bellevue Washington
Reported By:
tembuktwotech -
Concord, North Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Microsoft
555 110th Ave NE Bellevue, 98004 Washington, USA
Phone:
425-706-6122 Ext.66122
Web:
www.bing.com/rewards
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Microsoft Bing Canceled account and stole nearly 3000 reward points and will not give me a reason. Bellevue Washington
I have been a member of Bing Rewards for a few years and have not had any issues until recently. I tried for two months to redeem points and enter contests(as I had done many times before) and received an email informing me that there was a problem with my entry. Tried a few more times with the same results. Sent them emails and received responses to them(see emails and responses below). They ended up telling me that I had violated one of their rules from a list of possibilities they gave me. They refused to tell me which rule I violated for "security reasons". I figure they could not fix the problem so they booted me out of the rewards program and stole my accumulated rewards points. I would not be surprised to learn that they gave my points to one of their friends to use. I also wonder how many others have received this treatment.
This is the first major issue I have ever had with Microsoft. Needless to say, I removed all my emails from Outlook(which I had also been using for a while) and adopted a new email address. I am keeping my account open until I am sure that all of my contacts have been notified with my new address.
From: SERCH.RWRD.WW.00.EN.STR.SHW.TS.T01.SPT.00.EM@css.one.microsoft.com
To: [email protected]
CC:
Subject: RE: SRX1286361070ID - Bing Rewards Support: Ordering or redeeming a :
Date: Fri, 17 Apr 2015 17:06:17 +0000
Hi Ron,
This is Joey from Bing Rewards Customer Support updating you on service request 1286361070.
We cannot disclosed the exact reason but we've looked into the circumstances that resulted in us closing your account. Upon further investigation and after careful consideration of the factors that resulted in our decision to close your account, we regret to inform you that the status of the account will remain as Closed.
Sincerely,
--- Original Message ---
From : SERCH.RWRD.WW.00.EN.STR.SHW.TS.T01.SPT.00.EM
Sent : Friday, April 17, 2015 5:19:00 AM UTC
To : "Ron Barton"
Subject : RE: SRX1286361070ID - Bing Rewards Support: Ordering or redeeming a :
Hello Ron,
I hope you are doing well. This is Alyssa of Bing Rewards Customer Support regarding the issue with your Bing Rewards account.
It is my perception that you would like to reverse the suspension of your account. Let me help.
I will be consulting our research group to check your case. We will get back to you once we have an update. For the meantime, we are asking for you to remain patient while we are waiting for the response. Please be informed that we are not in liberty to disclose any specific reason why an account has been closed due to security reasons.
Thanks for understanding. Have a good day!
Regards,
-Alyssa-
--- Original Message ---
From : "Ron Barton"
Sent : Thursday, April 16, 2015 9:59:28 PM UTC
To : "Microsoft Customer Support"
Subject : RE: SRX1286361070ID - Bing Rewards Support: Ordering or redeeming a :
All this is absolutely not true. You evidently cannot solve my issue and are using this as a smokescreen to disguise that fact. I have never done any of the things that you have listed in your email and never intend to. Specifically, which one am I accused of violating? Your multiple choice effort shows that you do not know what you are talking about. If this is not corrected and my account restored, I will file formal complaints with Microsoft and any one else who will listen. Please have a supervisor get in touch with me at 704-970-8584 between 8AM and 5PM( in case I am not available, I have voice mail on that number). Also, my cell number is 980-622-0683 and I also have voice mail on that number as well. I am a 67 year old retiree and I refuse to be labelled as some kind of crook. This is a load of crap. MSN has had a lot of issues over the years that I have commented on and most of them have never been fixed. You're not so great either. Up to this point, I have just lived with your moronic systems. But now I intend to fight back. Your ignorance is no reason for getting rid of my account.
From: SERCH.RWRD.WW.00.EN.STR.SHW.TS.T01.SPT.00.EM@css.one.microsoft.com
To: [email protected]
CC:
Subject: RE: SRX1286361070ID - Bing Rewards Support: Ordering or redeeming a :
Date: Thu, 16 Apr 2015 18:16:14 +0000
Hello Ron,
This is Kariz of Bing Rewards Customer Support assisting you with Support Request 1286361070 regarding your Bing Rewards account.
We apologize for the inconvenience and for the delayed response. After further review, we regret to inform you that your Bing Rewards account has been closed because it does not conform to the Terms of Use governing the Bing Rewards program which you accepted when joining.
Our research indicates that you or your Bing Rewards account has engaged in one or more violations of the Terms of Use, which may include, but is not limited to:
· Maintaining more than five user accounts per household;
· Opening more than one user account per individual;
· Residing outside of the 50 United States and District of Columbia;
· Not providing accurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address;
· Using a service intended to obfuscate your true IP address or your location;
· Using a bot, cheat code, macro or other automated method to participate in Bing Rewards;
As a result, your Bing Rewards accounts have been closed, any credits accumulated in your accounts have been voided, any pending prize orders have been cancelled, and you are disqualified from participating in Bing Rewards. If you feel we have come to this conclusion in error, please contact Customer Service.
Thank you for your continued support as we strive to provide you with the highest quality service.
Kindest regards,
KarizThe Bing Rewards Team - http://bing.com/rewards
--- Original Message ---
From : SERCH.RWRD.WW.00.EN.STR.SHW.TS.T01.SPT.00.EM
Sent : Tuesday, April 14, 2015 4:24:08 PM UTC
To : [email protected]
Subject : RE: SRX1286361070ID - Bing Rewards Support: Ordering or redeeming a :
Hi Ron,
How are you? I hope you're doing fine right now. Thank you for contacting Bing Rewards Customer Support this is Joyce assisting you in response to Service Request 1286361070.
We are sorry to hear that your order keeps getting cancelled. We will be working with our research department to investigate this further. Rest assured that we are diligently working on this issue for you.
We'll provide you updates as they become available. Your patience and understanding to this matter is much appreciated. Have a great day!
Sincerely,
Joyce
The Bing Rewards Team - http://bing.com/rewards
--- Original Message ---
From : [email protected]
Sent : Tuesday, April 14, 2015 1:33:36 PM UTC
To : 4447eb64-1df9-47cc-8ddf-7101c4ebcc4b
Subject : Bing Rewards Support: Ordering or redeeming a :
bingemail
[email protected]
bingname
Ron Barton
brand
bing
bruid
0352AE53-3119-45B0-84C6-97A6C4B8425C
Full name:
Ron Barton
The e-mail address for us to send a response:
[email protected]
Primary email address or member ID associated with the account that you are reporting:
[email protected]
What would you like assistance with?
Ordering or redeeming a prize
If you are inquiring about a prize redemption you made, we will need your order confirmation number:
564613519643547
In relation to your inquiry, how are you accessing Bing Rewards?
Via the Bing Bar/Toolbar
If you cannot join Bing Rewards, log on to your Bing Rewards account, or log on to the Redemption Center, please provide your first name and last name, mailing address, and phone number:
If your Bing Rewards account is not earning credits, or if you did not receive credits for an action, please provide details regarding the offer you are referring to and the number of credits missing:
Please provide any additional detail here:
This is the second month in a row that this has happened. I received NO RESPONSE from several of these reporting a problem features then. When I try to redeem credits for entry into a contest, the initial redemption screen shows the deduction from my total. When I go back to the Bing screen, the points reflect no deduction and after a few minutes, I receive an email stating that there was an issue with my recent order and I have no entries. Is this not an issue with anyone else? Please fix this so I can use my credits or at least send me a response to let me know what is going on. How could this go on for months with many requests to fix it without any action on your part?
