- Report: #230637
Complaint Review: Mighty Net creditreport.com - Canoga Park, California
Reported By:
-
Washington, DC, District of Columbia,
Submitted:
Updated:
-
Author Confirmed
Why?
Mighty Net creditreport.com
9040 Topanga Canyon Blvd Fl 2 Canoga Park,, 91304 California, U.S.A.
Phone:
800-720 4420
Web:
N/A
Categories:
Business Rating:
(0)
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Mighty Net,creditreport.com False advertising, hidden charged services, and prevent customer refunds Canoga Park, California
Yesterday, I purchased online a 3 in1 credit reports for my wife and I for $19.99 each - when I received my email receipt, the company had enrolled me in a "credit monitoring" service for $49.95, and charged me $29.90 for each credit report.
I did not sign up for a credit monitoring service, I did not select any checkmarks enrolling me in this service, I was not looking to purchase this credit monitoring service.
When I called to cancel this credit monitoring service immediately today, both the customer service rep, and her manager would not let me do so. First, they insisted that I had selected this service for both my wife and I (two separate transactions!).
This is false. They agreed to cancel the credit monitoring for myself, but wouldn't do so for my wife, because she wasn't present to speak to them. They claimed, "security reasons". I am the one being charged for this o, to my account, and they refused to cancel an erroneous charge that I did not authoritize.
This whole experience leads me to believe this is a poor business practice and scam run by the company to over-enroll customers in services they DO NOT want, or REQUEST.
In turn, the company, claims that the customer "selected the check mark for this", and then makes it very difficult for a client to cancel when they call. I spoke with a customer service rep, and a manager by the name of David Samudio, who hung up on me, after I let him know that I was going to be calling the Better Business Bureau to resolve it
Michael
Washington, DC, District of Columbia
U.S.A.
I did not sign up for a credit monitoring service, I did not select any checkmarks enrolling me in this service, I was not looking to purchase this credit monitoring service.
When I called to cancel this credit monitoring service immediately today, both the customer service rep, and her manager would not let me do so. First, they insisted that I had selected this service for both my wife and I (two separate transactions!).
This is false. They agreed to cancel the credit monitoring for myself, but wouldn't do so for my wife, because she wasn't present to speak to them. They claimed, "security reasons". I am the one being charged for this o, to my account, and they refused to cancel an erroneous charge that I did not authoritize.
This whole experience leads me to believe this is a poor business practice and scam run by the company to over-enroll customers in services they DO NOT want, or REQUEST.
In turn, the company, claims that the customer "selected the check mark for this", and then makes it very difficult for a client to cancel when they call. I spoke with a customer service rep, and a manager by the name of David Samudio, who hung up on me, after I let him know that I was going to be calling the Better Business Bureau to resolve it
Michael
Washington, DC, District of Columbia
U.S.A.
3 Updates & Rebuttals
Maria
Canoga Park,California,
U.S.A.
We need more information to process your request.
#2UPDATE Employee
Fri, August 03, 2007
08-03-07 Dear Michael, Our company would like to assist your complaint with our company; however, we need more information to process your request. We will need the order number, full name, and/or email address (as it was provided in the original order) of the person the credit report was ordered for so we can proceed further with your request. Sincerely, Response Department Creditreport.com
Maria
Canoga Park,California,
U.S.A.
We need more information to process your request.
#3UPDATE Employee
Fri, August 03, 2007
08-03-07 Dear Michael, Our company would like to assist your complaint with our company; however, we need more information to process your request. We will need the order number, full name, and/or email address (as it was provided in the original order) of the person the credit report was ordered for so we can proceed further with your request. Sincerely, Response Department Creditreport.com
Maria
Canoga Park,California,
U.S.A.
We need more information to process your request.
#4UPDATE Employee
Fri, August 03, 2007
08-03-07 Dear Michael, Our company would like to assist your complaint with our company; however, we need more information to process your request. We will need the order number, full name, and/or email address (as it was provided in the original order) of the person the credit report was ordered for so we can proceed further with your request. Sincerely, Response Department Creditreport.com
