- Report: #375391
Complaint Review: Mister Transmission - Markham Ontario
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Mister Transmission
50 Don Park Road Markham, L3R 1J3 Ontario, Canada
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Mister Transmission $1964.85 Trans Repair, still has the same slippng problem I took it in for Markham Ontario
I took my wife's car in for repair. The issue was the transmission slipping at stop signs or lights. It was like it was in neutral for a few seconds before it would drop into first gear.
Mr.Transmission shop in Markham, 50 Don Park Road, recommended a re-build but saved some of the previous parts that were in good shape. inv# 90002797
The transmission Still has Exactly the SAME issue.
Since the original issue wasn't addressed, the repair was unnecessary.
(I now think they (Ken) didn't really know what was wrong, but figured a re-build would fix it. He was very vague about what was causing the slipping) I am a return customer, on 2 previous occasions, i was satisfied. $2,800+ on my old Cavalier and $2,000 last year on the same mercury sable. I trusted that he knew what he was doing and i feel like i've been taken advantage of.
I want a Full refund. $1,964.85 They want me to bring it back so they can fix it. I'm afraid they'll find a minor issue to fix, that should have been done before the 1,964.85 re-build.
Tom
Ajax, Ontario
Canada
Mr.Transmission shop in Markham, 50 Don Park Road, recommended a re-build but saved some of the previous parts that were in good shape. inv# 90002797
The transmission Still has Exactly the SAME issue.
Since the original issue wasn't addressed, the repair was unnecessary.
(I now think they (Ken) didn't really know what was wrong, but figured a re-build would fix it. He was very vague about what was causing the slipping) I am a return customer, on 2 previous occasions, i was satisfied. $2,800+ on my old Cavalier and $2,000 last year on the same mercury sable. I trusted that he knew what he was doing and i feel like i've been taken advantage of.
I want a Full refund. $1,964.85 They want me to bring it back so they can fix it. I'm afraid they'll find a minor issue to fix, that should have been done before the 1,964.85 re-build.
Tom
Ajax, Ontario
Canada
2 Updates & Rebuttals
Tom.f.1
Ajax,Ontario,
Canada
Still not fixed
#2Author of original report
Thu, December 24, 2009
12,000 kms and it was slipping again. Had to Scrap the car.
Mister Transmission
Markham,Ontario,
Canada
Mister Transmission 50 Don Park Markham is among the Highest in Customer Service Nationwide!
#3UPDATE Employee
Tue, December 22, 2009
We have owned and operated our Mister Transmission for the last 25 years. In that time we have developed the reputation for outstanding customer service which ranks among the highest in our chain nationwide. We are very proud of that as we place emphasis on service.
Unfortunately, no company can please everyone, especially when a customer does not want to see reason. We have served thousands of customers at our location and no one has every left dissatisfied with our service.
As Tom in Ajax wrote, Tom was a return customer. As he indicated, "I am a return customer, on 2 occasions, I was satisfied." He obviously was happy with our work and service. If he wasn't he would never have returned for a third time.
Tom went as far as complaining to Consumer Affairs. Now, when it gets to that point, Consumer Affairs usually sides with the customer. After we explained our side of the story to Consumer Affairs, in detail, the case was dropped. Hearing the facts of the matter, it was obvious that we at Mister Transmission had performed and given expert service, a quality repair and an outstanding Warranty protection. Tom has been invited and has always been welcomed to return as a customer.
We are grateful that we can refute outlandish accusations. We've worked very hard for the last 25 years to be a repair center that people can trust. We're proud of our solid reputation, and defend it vigorously, and invite you to come and see for yourself. You will be treated fairly and with honesty. We take pride in being a cornerstone in Markham for transmission repairs. We hope that you will call us when you are looking for a repair center that you can trust. Thank you!
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