Complaint Review: Mountain Cap Wonder LLC - Internet Internet

You have 60 days from the closing date of your statement to get a dispute on file and we have one to two billing cycles to resolve the dispute in non-fraud claims. Fraud will not take free trial charges such as mountain cap because you engaged in the free trial, per the terms and conditions of the free trial agreement if you do not cancel and return the merchandise per merchant policy your credit card company will not file a dispute.  You engaged in the free trial, did you think if you gave your credit card it was free or there wasn't going to be a catch.  Your credit card company cannot help you until you cancel and return merchandise. You cannot just refuse the merchandise you need to go onto the merchant website were you signed up for the free trial and follow the merchants return policy with an rma number, tracking number, date of return, and carrier used.  If the merchant does not credit within 30 days of the date of return then you have a dispute.  You are protected under regulation z if you file a dispute within 60 days of the closing date of your statement, but the credit card companies have 120 days from the transaction date of the charge to process a dispute.  If you did not follow the merchants cancellation/return policy the credit card companies cannot help you and fraud will not take these charges because you signed up for the free trial. If you are having trouble canceling contact your credit card company and inform them of the numbers you called and dates, have them try and contact the merchant and used that date of attempt to cancel as cancellation to dispute future charges.  Do yourself a favor if it doesn't sound right do not put your card number it because if you signed up for a free trial or engaged in a charged and have not tried to reach the merchant do not assume that your credit card company can protect you because you made the charge and didn't do your part as a consumer.  If the terms and conditions are on the website your held to them and if you didn't ask while on the phone you may still be held to there policy if the credit card company can find the terms and conditions or if there in a contract your held to those guidelines, if a merchant is stringing you a long and saying they will help, demand that they cancel because you have that right to cancel for future charges and this allows your credit card company to dispute future charges, but you have to no the date you cancelled.  If you signed up, you did it and its not fraud and the credit card companies cannot and will not go after a merchant based on there business practices.

You have 60 days from the closing date of your statement to get a dispute on file and we have one to two billing cycles to resolve the dispute in non-fraud claims. Fraud will not take free trial charges such as mountain cap because you engaged in the free trial, per the terms and conditions of the free trial agreement if you do not cancel and return the merchandise per merchant policy your credit card company will not file a dispute.  You engaged in the free trial, did you think if you gave your credit card it was free or there wasn't going to be a catch.  Your credit card company cannot help you until you cancel and return merchandise. You cannot just refuse the merchandise you need to go onto the merchant website were you signed up for the free trial and follow the merchants return policy with an rma number, tracking number, date of return, and carrier used.  If the merchant does not credit within 30 days of the date of return then you have a dispute.  You are protected under regulation z if you file a dispute within 60 days of the closing date of your statement, but the credit card companies have 120 days from the transaction date of the charge to process a dispute.  If you did not follow the merchants cancellation/return policy the credit card companies cannot help you and fraud will not take these charges because you signed up for the free trial. If you are having trouble canceling contact your credit card company and inform them of the numbers you called and dates, have them try and contact the merchant and used that date of attempt to cancel as cancellation to dispute future charges.  Do yourself a favor if it doesn't sound right do not put your card number it because if you signed up for a free trial or engaged in a charged and have not tried to reach the merchant do not assume that your credit card company can protect you because you made the charge and didn't do your part as a consumer.  If the terms and conditions are on the website your held to them and if you didn't ask while on the phone you may still be held to there policy if the credit card company can find the terms and conditions or if there in a contract your held to those guidelines, if a merchant is stringing you a long and saying they will help, demand that they cancel because you have that right to cancel for future charges and this allows your credit card company to dispute future charges, but you have to no the date you cancelled.  If you signed up, you did it and its not fraud and the credit card companies cannot and will not go after a merchant based on there business practices.