Summer
Austin,#2Author of original report
Thu, September 21, 2006
I got that insurance information from the other person who had complained about Moving Star, but sadly to no avail. I wrote them multiple times and included correspondence I had sent the claims agency and copies of what the claims agency sent me. After nearly two months of not responding to my requests, another company (I can only assume is part of American Home Assurance) sent a letter saying they couldn't find my claim, etc. Every avenue seems to lead to a dead end so far.
Sharon
Alexandria,#3Consumer Suggestion
Thu, September 21, 2006
Here is Moving Star's Cargo insurance company: Policy # IO 213-579 AMERICAN HOME ASSURANCE CO. Attn: RIMA DEMARAIS DBG LEGAL SERVICES Address: 70 PINE NEW YORK, NY US 10270 Telephone: (212) 820 - 4802 Fax: (212) 793 - 6966
Summer
Austin,#4Author of original report
Thu, September 21, 2006
Moving Star is flat out lying that I haven't filed a claim. I was directed to a Claims Agent and filed with them. After the claim was filed, the claims agent has almost completely ignored my complaints. I can't reach anyone at the claims agency by phone. When I do call, I get an automated message and there is no option to leave my own message to get a return call. I couldn't even leave a message to update my contact information. I've sent multiple letters and only get unreasonable offers of compensation in return. I have had to contact a lawyer in order to hopefully get the name of Moving Star's insurance company so I can file a formal claim with them. The claims agency is nothing more then a stale tactic and obviously has very dubious practices since they make it impossible to speak with anyone directly. Also...After going through everything after the move, I found more stuff missing!
Lisa
Sacramento,#5UPDATE Employee
Tue, September 19, 2006
We do apologize for the generic response. However after researching the following complaint we have found that the consumer has not even attempted to file a complaint/claim with the correct department within our company. They have not given Moving Star California the opportunity to look in to the situation before filing a complaint on this website. Commonly customers are looking to speak with the relocation consultant and not the operations manager. Unfortunately the relocation consultant no longer has access to the job once it has been picked up. They have no control over any extra charges due to a customer having more than what's on the inventory list or damage done from the move. Moving Star California prides its self on excellent customer service and would like to resolve all misunderstanding or mishaps as soon as possible, contacting the correct person is important to resolving any situation. Often and frequently a customer wants faster results than what is possible, we do have a process that is necessary, it not only protects the company; it protects the customer. We do apologize for any and all misunderstandings and would like to resolve all matters of adversity, please call us and ask to speak to the operations manager. We have over 30 successful moves each month with satisfied customers. Customer service does not stop here.