- Report: #734307
Complaint Review: my mighty soft baku - not known Select State/Province
Reported By:
Robert Wood -
Chelmsford, Other, United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
my mighty soft baku
not known, Select State/Province, United States of America
Phone:
Web:
not known
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
my mighty soft baku More charged than was stated; no email confirmation; no address for contacting company; no sign of service being provided not known, Other
My experience was similar to that in report 732912. On 11 May 2011 I was told my computer was infected, and that the infection could be removed on payment of $19.95: this would be confirmed immediately by email. When I gave my credit card details, the blocking of my screen was removed, but I received no email. Unfortunately I had not made a note of any address.
When no email arrived, I immediately contacted my credit card company, but they were unable to take immediate action because of a computer problem. I phoned them again on 13 May, and was sent a form to complete for 'Goods/services not received'. I completed this and returned it with a covering letter describing what had happened.
Today (28 May) I have received a reply stating 'As a service was provided by the merchants, we have no rights or recourse against the merchant. [I] suggest you attempt to contact the My Mighty Soft to attempt to resolve any queries'. I have tried to respond, but as today is a Saturday and Monday is a Bank Holiday in U.K. the earliest I will be able to make contact with an adviser is Tuesday, when I will stress that I have not received any service, and I do not have a contact address.
I am at least reassured to discover that I am not alone in having been deceived by this 'merchant'.
When no email arrived, I immediately contacted my credit card company, but they were unable to take immediate action because of a computer problem. I phoned them again on 13 May, and was sent a form to complete for 'Goods/services not received'. I completed this and returned it with a covering letter describing what had happened.
Today (28 May) I have received a reply stating 'As a service was provided by the merchants, we have no rights or recourse against the merchant. [I] suggest you attempt to contact the My Mighty Soft to attempt to resolve any queries'. I have tried to respond, but as today is a Saturday and Monday is a Bank Holiday in U.K. the earliest I will be able to make contact with an adviser is Tuesday, when I will stress that I have not received any service, and I do not have a contact address.
I am at least reassured to discover that I am not alone in having been deceived by this 'merchant'.
1 Updates & Rebuttals
Jim
Millbrook,Alabama,
U.S.A.
Your computer can be cleaned simply by "Restore" ing, it to a time before the thieves got in it
#2Consumer Comment
Mon, May 30, 2011
On the right lower corner click on the WIN Globe and type in RESTORE that's all it takes, and NO payment needed.
