Below is exactly what happened to me but now I owe the bank 66.00 because of this crap. The worst part is that I was laid off and had no money for Christmas so I thought at least I could get something for my wife as our bank account only had a small amount in it. Now because of these unauthorized charges, it was more than was in the bank and I got hit with a $33.00 charge for both the 19.99 and 88.98.
i clicked on it price was 4.99 plus 1.99 i figured it would be cheap but not garbage ,well yeah it is ,and thats not the bad part they took the money and now went in and took 19.99 plus 88.98 .in which they only talk email no phone .customer support tells u email for refund as he told me i would not have a problem.yeah right.i emiled ask to have my money put back in and they said that 88.98 was for membership i don't know what 19.99 was for.but can not refund money because of time limit was up.they say terms and membership was posted at front of order form .not true there was no terms ,no membership info it just took my info and flew with it and it did say thank you.that was it
EDitor's Suggestions on how to get your money back!
MyGenevaWatch
United States of America#2UPDATE Employee
Mon, February 01, 2010
Dear Customer,
Please provide us with your name and zip code so that we can better serve your complaint and investigate your claims.
Please review the web page from which you initially activated your membership with My Geneva Watch (www.mygenevawatch.com/order.aspx). This page clearly states our terms and conditions, as well as the nature of your free trial watch offer. We do not charge anyone's account without their authorization - you authorized the charge when you did not cancel your account within the provided time frame of 14 days, as stated multiple times on our website. As stated in our trial offer, if you do not wish to keep your watch, you may send it back at our expense and obviously will not be charged anything. There are multiple ways to contact us to cancel your account and receive return instructions, including e-mail support and a 24 hour call center. We regret that you overlooked the Terms and Conditions on our website and order page (www.mygenevawatch.com/order.aspx), which we advise the customer to read before they place their order. In fact, you must agree to our Terms and Conditions (and check a box stating this, as well as your cognizance of our $88.98 subscription) before we can process your order.
Thank you,
MyGenevaWatch.com