- Report: #548795
Complaint Review: Mygenevawatch.com - Internet
Reported By:
Les -
Riverside, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mygenevawatch.com
Internet, United States of America
Phone:
Web:
mygenvawatch.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Mygenevawatch.com Charge my credit card without authorization Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
Below is exactly what happened to me but now I owe the bank 66.00 because of this crap. The worst part is that I was laid off and had no money for Christmas so I thought at least I could get something for my wife as our bank account only had a small amount in it. Now because of these unauthorized charges, it was more than was in the bank and I got hit with a $33.00 charge for both the 19.99 and 88.98.
i clicked on it price was 4.99 plus 1.99 i figured it would be cheap but not garbage ,well yeah it is ,and thats not the bad part they took the money and now went in and took 19.99 plus 88.98 .in which they only talk email no phone .customer support tells u email for refund as he told me i would not have a problem.yeah right.i emiled ask to have my money put back in and they said that 88.98 was for membership i don't know what 19.99 was for.but can not refund money because of time limit was up.they say terms and membership was posted at front of order form .not true there was no terms ,no membership info it just took my info and flew with it and it did say thank you.that was it
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com
Rip-off Report PO Box 310, Tempe, Arizona 85280
1 Updates & Rebuttals
MyGenevaWatch
United States of Americarebuttal
#2UPDATE Employee
Mon, February 01, 2010
Dear Customer,
Please provide us with your name and zip code so that we can better serve your complaint and investigate your claims.
Please review the web page from which you initially activated your membership with My Geneva Watch (www.mygenevawatch.com/order.aspx). This page clearly states our terms and conditions, as well as the nature of your free trial watch offer. We do not charge anyone's account without their authorization - you authorized the charge when you did not cancel your account within the provided time frame of 14 days, as stated multiple times on our website. As stated in our trial offer, if you do not wish to keep your watch, you may send it back at our expense and obviously will not be charged anything. There are multiple ways to contact us to cancel your account and receive return instructions, including e-mail support and a 24 hour call center. We regret that you overlooked the Terms and Conditions on our website and order page (www.mygenevawatch.com/order.aspx), which we advise the customer to read before they place their order. In fact, you must agree to our Terms and Conditions (and check a box stating this, as well as your cognizance of our $88.98 subscription) before we can process your order.
Thank you,
MyGenevaWatch.com
