- Report: #980525
Complaint Review: MyInfo1.com - Internet
Reported By:
Starlabs -
Palmetto, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
MyInfo1.com
Internet, United States of America
Phone:
1-866-434-4253
Web:
https://www.obituary.us.org/billing.php?product=1&term=no&terms=old
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MyInfo1.com obituary.us.org I purchased a $1.00 obituary from this web site that claimed there was one available. A window popped up for a $19.95 membership which I opted out. I never received my obituary and was charged $19.95. Internet
I ordered an obituary from http://obituary.us.org for $1.00. When I used their web site an obituary was found. After I gave them my credit card information the web site changed to http://www.myinfo1.com. I never received my obituary. A pop-up window appearred giving me the option for a $19.95 membership which I immediately closed. I did not want a membership, I only wanted the one obituary. I still never received my obituary and was charged not only $1.00 but also $19.95. I found customer support and they have a live chat. I explained my situation and I was told that I opted for the $19.95 membership when I registed for the report.
I explained that I want my membership cancelled immediately and a refund. They explained to me that my customer satisfaction was important so they told me they would cancel my membership and refund me the $19.95. I was given a link to click onto to finalize the cancellation which I did, http://carinfo2.com/login and final cancel.
I'm not sure if I was refunded as of yet. I will report back here if I wasn't. Very misleading scam!
1 Updates & Rebuttals
JoshCustomerService
Denver,Colorado,
USA
StarLabs, For a Full Refund Email [email protected]
#2REBUTTAL Owner of company
Sun, January 06, 2013
Hello
We apologize for any confusion in your charges and will fully reimburse you for any fees. Please email [email protected] with you name, address and amount owed. We will immediately resolve this issue for you.
Anyone the requires a refund, account closure, or customer service requests can contact [email protected] and we will gladly resolve any misunderstandings.
Sincerely,
Customer Service
Department.
