Harvey
Irvine,#2UPDATE Employee
Tue, March 25, 2003
Dear Sandrs: I understand your frustration with this situation. Yes, the NCC does do phone outreach. We also air public service announcments, print 20,000 newsletters per month as well as presenting lectures on the dangers of too much debt on college campuses. May I suggest that anyone who has concern about the BBB rating e-mail them and ask the follwoing questions: 1. How many complaints? 2. Over how long a period of time? 3. What were the nature of the complaints? 4. Was the complaint resolved satisfactorily? 5. How many complaints remian unanswered for unresolved - and for how long? The answers to those questions are the measure of the goodness of the NCC. We do not agree witht he BBB assessment of the NCC. I can not speak for Conseco, but you should ask the same questions on that company as well. May I suggest that you call the Irvine Chamber of Commerce. Unlike the BBB, they work a much smaller area and have a much deeeper understanding of our efforts. If you have further questions, please feel free to call me at the NCC 800-990-3990 Harvey Warren, President The National Consumer Council www.thencc.org