- Report: #997718
Complaint Review: National Vehicle Protection Services TRUSTED Business | National Vehicle Protection Services Verified Safe™ …businesses consumers can trust. National Vehicle Protection Services Inc. was founded in June of 2007 specializes in vehicle protection plans and auto protection policies. NVPS is also proud to become a Certified Gold Member of the Vehicle Protection Association (VPA). - Maryland Heights Missouri
4 Updates & Rebuttals Read More About : National Vehicle Protection Services TRUSTED Business | National Vehicle Protection Services Verified Safe™ …businesses consumers can trust. National Vehicle Protection Services Inc. was founded in June of 2007 specializes in vehicle protection plans and auto protection policies. NVPS is also proud to become a Certified Gold Member of the Vehicle Protection Association (VPA).
Reported By:
raek -
stillwater, Oklahoma, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
National Vehicle Protection Services TRUSTED Business | National Vehicle Protection Services Verified Safe™ …businesses consumers can trust. National Vehicle Protection Services Inc. was founded in June of 2007 specializes in vehicle protection plans and auto protection policies. NVPS is also proud to become a Certified Gold Member of the Vehicle Protection Association (VPA).
12131 Dorsett Road, Suite 101 Maryland Heights, Missouri, United States of America
Phone:
(877) 515-9966
Web:
http://www.nationalvehicleprotection.com/
Categories:
Business Rating:
(0)
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National Vehicle Protection Services Maryland Heights, Missouri
Report Attachments
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to National Vehicle Protection Services for its full commitment to quality customer service.
Ripoff Report's discussions with National Vehicle Protection Services have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. National Vehicle Protection Services listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
National Vehicle Protection Services' co-owner, Mark Govero, has informed us the company's philosophy is ‘Customer satisfaction is the key to a successful business. By always putting customers first, NVPS has stayed in business for over 10 years and is a leading service contract provider in North America. Working with 16 different administrators allows us to customize coverage based on the customer's specific needs. We are able to ensure customer satisfaction by offering a plethora of plans that will fit within their budget. We take pride in the fact that not only are our customers happy, but so are our employees.
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, “National Vehicle Protection Services has impressed us with their prompt responses to any an issue that have been brought forth. The Quality Assurance Team has shown exceptional responsiveness and professionalism. They take customer satisfaction very seriously and it's clear that their priority is to quickly resolve any customer dissatisfaction.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Mark Govero & Bryan Ponder during an onsite inspection held by a third-party verification company with no biases towards National Vehicle Protection Services.
National Vehicle Protection Services is a vehicle service contract company. They act as a broker for sixteen of the top-rated administrators in the United States of America.
Leads for National Vehicle Protection Services are primarily obtained through outbound phone campaigns and proactive communication to renew contracts. Bryan Ponder stated the following about the sales and services process for National Vehicle Protection Services, "If they decide to purchase a contract we would then within 7 to 10 business days receive the contract from the administrator. So since again we are the broker all we handle is the sale and the cancellation of the contract. Everything in between is handled by the actual administrator. So they will receive the contract lets say within a couple weeks of purchasing the policy and we always encourage everyone to go through the contract and let us know if they have any questions."
CUSTOMER CARE & COMPLAINT RESOLUTION – NATIONAL VEHICLE PROTECTION SERVICES
Mr. Ponder was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following, "there are often times that while we do everything we can on the front end to explain to the customer what is covered. Unfortunately, not everyone reads their contract and they don’t understand what the difference is between a covered component and a non-covered component. So I would chalk most of that up to contract confusion. They think a part should be covered that isn’t. Other than the claims issue I guess I can’t think of any else. I know that some customers get upset that they have to mail in a letter of cancellation. We have to have one on file that we are no longer responsible for that vehicle. And in the contract, it states this as well. Sometimes people don’t like to have to mail in their letter of cancellation. I mean we do let them fax it or email it if they can but the contract states mail. We are lenient on it as long as we get the letter we are okay."
When asked to comment on complaints posted on Ripoff Report's website Mark Govero stated the following, "we get complaints sometimes from consumers we don’t speak with. And just so you know we are the brokers and we sell to other people and companies. They are our customers though. And whenever a claim does not get paid or something like that so they are more likely to file a complaint without ever telling us but we kind of had it where anytime a consumer wanted to tell us anything we want them to call us. We want them to contact us so that we can try to rectify it because even though we are not the ones paying the claim they are still our customer. We want to make sure that every consumer is taken care of the way they need to be." In order to assure future and current clients, National Vehicle Protection Services is a certified member of the Vehicle Protection Association.
In order to ensure that clients are receiving the best experience possible National Vehicle Protection Services is dedicated to providing clear expectations and communication with their clients. Mr. Govero stated the following, "a lot of things have changed with us over the years. So back in 2012 and before...we opened in 2007. Our core focus I would say 6 or 7 years has been primarily just upon dealerships. We work with dealerships doing their remarketing for them. Before what we were doing is we were doing mail out pieces from a list we bought and mailed them out. And now we speak with consumers of actual dealerships who are our clients. Everything is 1000% customer service."
National Vehicle Protection Services is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Govero stated the following, "It means everything absolutely everything...we had a lot of years of not exactly putting the complaints on top priority or any issues in top priority. And it is extremely regretful. We did consider changing our name completely just because starting fresh. I mean absolutely every single thing...it is very important that we do not lose any big clients or dealerships look us up and see that our consumers will be treated this way. These kinds of programs mean a whole lot. And they are also good for leads. If we can get consumers calling in from these types of leads as well, of course, it’s a win-win." Mr. Ponder additionally stated, "we also want to be able to earn or gain new clients. And with these complaints that are out there, we don’t want the complaints out there. When we are trying to do business with someone they are going to look us up. Our company mission our company focus is customer experience. We have learned over the years that is what is most important."
NATIONAL VEHICLE PROTECTION SERVICES - STATEMENT FROM THE GENERAL MANAGER – BRYAN PONDER
" We are one of the top service contract providers in North America. Our company is 100% dedicated to customer satisfaction. We provide ongoing training to ensure that all employees have the most current knowledge of the industry. This guarantees the customer has the best possible customer experience and feels confident in the service. Please take a moment to look at our website and learn more about our company."
National Vehicle Protection Services's team feels 100% comfortable in their capability to accommodate any customer and their needs. After thorough training, they have all of the knowledge necessary to educate the customer and provide a smooth and seamless interaction. National Vehicle Protection Services takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, ""NVPS is the best job I've ever had! This is the most fun, friendly and energetic environment I've ever worked in. For the first time ever, I look forward to coming to work everyday. The best part of this company is the gratitude the owners and management show us daily. It's made very clear that the most important things here is the customer experience and happiness of the employees."
Ripoff Report was pleased to learn that National Vehicle Protection Service's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM NATIONAL VEHICLE PROTECTION SERVICES
National Vehicle Protection Services recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, National Vehicle Protection Services has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mark Govero, Ripoff Report is convinced that National Vehicle Protection Services is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that National Vehicle Protection Services meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
-------------------------------------------------------------------------------
EDitor's UPDATE: Positive rating and recognition has been given to National Vehicle Protection Services for its full commitment to quality customer service.
Ripoff Report's discussions with National Vehicle Protection Services have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. National Vehicle Protection Services listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
National Vehicle Protection Services' co-owner, Mark Govero, has informed us the company's philosophy is ‘Customer satisfaction is the key to a successful business. By always putting customers first, NVPS has stayed in business for over 10 years and is a leading service contract provider in North America. Working with 16 different administrators allows us to customize coverage based on the customer's specific needs. We are able to ensure customer satisfaction by offering a plethora of plans that will fit within their budget. We take pride in the fact that not only are our customers happy, but so are our employees.
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, “National Vehicle Protection Services has impressed us with their prompt responses to any an issue that have been brought forth. The Quality Assurance Team has shown exceptional responsiveness and professionalism. They take customer satisfaction very seriously and it's clear that their priority is to quickly resolve any customer dissatisfaction.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Mark Govero & Bryan Ponder during an onsite inspection held by a third-party verification company with no biases towards National Vehicle Protection Services.
National Vehicle Protection Services is a vehicle service contract company. They act as a broker for sixteen of the top-rated administrators in the United States of America.
Leads for National Vehicle Protection Services are primarily obtained through outbound phone campaigns and proactive communication to renew contracts. Bryan Ponder stated the following about the sales and services process for National Vehicle Protection Services, "If they decide to purchase a contract we would then within 7 to 10 business days receive the contract from the administrator. So since again we are the broker all we handle is the sale and the cancellation of the contract. Everything in between is handled by the actual administrator. So they will receive the contract lets say within a couple weeks of purchasing the policy and we always encourage everyone to go through the contract and let us know if they have any questions."
CUSTOMER CARE & COMPLAINT RESOLUTION – NATIONAL VEHICLE PROTECTION SERVICES
Mr. Ponder was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following, "there are often times that while we do everything we can on the front end to explain to the customer what is covered. Unfortunately, not everyone reads their contract and they don’t understand what the difference is between a covered component and a non-covered component. So I would chalk most of that up to contract confusion. They think a part should be covered that isn’t. Other than the claims issue I guess I can’t think of any else. I know that some customers get upset that they have to mail in a letter of cancellation. We have to have one on file that we are no longer responsible for that vehicle. And in the contract, it states this as well. Sometimes people don’t like to have to mail in their letter of cancellation. I mean we do let them fax it or email it if they can but the contract states mail. We are lenient on it as long as we get the letter we are okay."
When asked to comment on complaints posted on Ripoff Report's website Mark Govero stated the following, "we get complaints sometimes from consumers we don’t speak with. And just so you know we are the brokers and we sell to other people and companies. They are our customers though. And whenever a claim does not get paid or something like that so they are more likely to file a complaint without ever telling us but we kind of had it where anytime a consumer wanted to tell us anything we want them to call us. We want them to contact us so that we can try to rectify it because even though we are not the ones paying the claim they are still our customer. We want to make sure that every consumer is taken care of the way they need to be." In order to assure future and current clients, National Vehicle Protection Services is a certified member of the Vehicle Protection Association.
In order to ensure that clients are receiving the best experience possible National Vehicle Protection Services is dedicated to providing clear expectations and communication with their clients. Mr. Govero stated the following, "a lot of things have changed with us over the years. So back in 2012 and before...we opened in 2007. Our core focus I would say 6 or 7 years has been primarily just upon dealerships. We work with dealerships doing their remarketing for them. Before what we were doing is we were doing mail out pieces from a list we bought and mailed them out. And now we speak with consumers of actual dealerships who are our clients. Everything is 1000% customer service."
National Vehicle Protection Services is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Govero stated the following, "It means everything absolutely everything...we had a lot of years of not exactly putting the complaints on top priority or any issues in top priority. And it is extremely regretful. We did consider changing our name completely just because starting fresh. I mean absolutely every single thing...it is very important that we do not lose any big clients or dealerships look us up and see that our consumers will be treated this way. These kinds of programs mean a whole lot. And they are also good for leads. If we can get consumers calling in from these types of leads as well, of course, it’s a win-win." Mr. Ponder additionally stated, "we also want to be able to earn or gain new clients. And with these complaints that are out there, we don’t want the complaints out there. When we are trying to do business with someone they are going to look us up. Our company mission our company focus is customer experience. We have learned over the years that is what is most important."
NATIONAL VEHICLE PROTECTION SERVICES - STATEMENT FROM THE GENERAL MANAGER – BRYAN PONDER
" We are one of the top service contract providers in North America. Our company is 100% dedicated to customer satisfaction. We provide ongoing training to ensure that all employees have the most current knowledge of the industry. This guarantees the customer has the best possible customer experience and feels confident in the service. Please take a moment to look at our website and learn more about our company."
National Vehicle Protection Services's team feels 100% comfortable in their capability to accommodate any customer and their needs. After thorough training, they have all of the knowledge necessary to educate the customer and provide a smooth and seamless interaction. National Vehicle Protection Services takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, ""NVPS is the best job I've ever had! This is the most fun, friendly and energetic environment I've ever worked in. For the first time ever, I look forward to coming to work everyday. The best part of this company is the gratitude the owners and management show us daily. It's made very clear that the most important things here is the customer experience and happiness of the employees."
Ripoff Report was pleased to learn that National Vehicle Protection Service's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM NATIONAL VEHICLE PROTECTION SERVICES
National Vehicle Protection Services recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, National Vehicle Protection Services has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mark Govero, Ripoff Report is convinced that National Vehicle Protection Services is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that National Vehicle Protection Services meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
-------------------------------------------------------------------------------
National Vehicle Protection Services Maryland Heights, Missouri
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them. The Review below should be ignored.
STATEMENT FROM NATIONAL VEHICLE PROTECTION SERVICES:
We are unable to confirm the validity of this complaint due to lack of customer information. We have posted a comment on the complaint in hopes of generating contact from the customer in order to what address their complaint. Any time a complaint is received, our Quality Assurance department reviews the phone call and provides training to prevent any issues uncovered from happening in the future. In addition to ongoing training, disciplinary action is always implemented when necessary. NVPS is and always will be dedicated to the customer experience.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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I contacted National Vehicle Protection to receive a quote for my car. I told the sales rep, (I believe his name was Nathan), that my car had 85,000 miles on it, he responded sarcastically "85,000?!" I responded with a "yes" and was informed that the supervisor would have to approve my warranty. After speaking with the supervisor and getting my coverage "approved," she told me I would "have to make a decision by the end of the phone call" (#1 indicator that a company doesn't care about your best interest and just wants its commission).
After receiving "permission" to receive an extended warranty and "overriding the system" (BS), I was told what my quote was by this male sales rep who was already getting on my nerves because he was so overly aggressive and obnoxious. I informed the sales rep that I wanted to be emailed a copy of my quote, which he wouldn't do. I also wanted a copy of the contract, so he directed me to the website, briefly skimmed it over with me and insisted that I make a decision today because 1. They couldn't override the system 2. How were they to know that I wouldn't call tomorrow with a broken down transmission. (How does he know it's not already broken down? idiot) So, I must make a decision NOW. I told him I wasn't make a decision today and he repeatedly said "Why wouldn't you? You'll get a refund after 30 days, so give me your CC or VISA information..." and I said "No, I want to go over this info. with my father first" His response: "Give me your father's phone number now and we'll do a conference call." I insisted "NO" and told him all the other companies I had looked at NEVER made me make a decision RIGHT NOW. and he said "Well, I don't know what other co's you're looking at or referring to but I can assure you were are...(and started listing off silly A+, BBB info...)
I told him I wasn't going to argue with him at this point, I wasn't making a decision because my father was the decision maker because HE bought the car! Not me! so... he said "OK GIVE ME your father's cell phone number, we're doing a conference call (again!)" and I said "No, that's innapropriate and he's working..." It went on and on and on and on like this for 20 MINUTES. How does this company receive ANY CUSTOMERS? It's basically a SCAM. I've never encountered such a rude, arrogant, disrespectful, belittling sales rep in my life. Absolutely baffling.
I would NEVER buy product from this company!!! Ended up hanging up on him!
I wouldn't purchase ANYTHING from National Vehicle Protection!
4 Updates & Rebuttals
Sarah
Mufreesboro,Tennessee,
USA
Same problem
#2General Comment
Sat, June 18, 2016
I was treated horrible too. I am 4 states away stuck waiting for a inspector to come look at car . I have car rental they never offeted. I am so upset I cried at the dealership where I took my car. The whole service department heard how I was treated. I had my cell on speaker. I am so upset I would send my son to beat up the manager up if he was near. We are left here to pay hotel bill for four days, no car to drive. Chevrolet dealership in Amarillo, TX has been great. They are so unhappy about this warranty company too. If I was home my car sales will return my money. I am too far to bring a broken car. I am scared. Glad i found this site. Thank you.
Ricky Spanish
St. Charles,Missouri,
USA
What a crock!
#3UPDATE EX-employee responds
Mon, March 09, 2015
It literally made me sick to my stomach reading this apology. I used to work for this place and they teach you high pressure sales during training. They actually tell their trainies to watch the movie "Boiler Room" to get an idea of how the industry works.
If you let someone off the phone because they do not want to buy or want to think about it before they commit to the policy, you get written up or fired. They have a call auditor who listens to every call to see if you let them off the phone so he can write you up if you did. You have to make them buy or HANG UP ON YOU! They tell you during training that EVERYONE you talk to is a liar. EVERYTHING the customer says is a lie. Liars are buyers.
All of their sales tactics are completely unethical, not to mention just flat out rude. If you work for this scum bag company, you have no morals, intergrity or soul. All of the managers are a bunch of self absorbed d****e canoes that get off on telling people what to do. They have no self worth whatsoever and are all on a serious power trip.
Stefan Walker is not the owner of this company either. He is the customer service manager. He is well aware of their sales tactics. That entire apology is grabage!
John
Memphis,Tennessee,
U.S.A.
Disturbing Info
#4Consumer Suggestion
Thu, January 17, 2013
Their rating with the BBB is a C-. Their info shows:
Government Actions
On May 29, 2012, Missouri Attorney General Chris Koster stated that his office signed a consent judgment with Dealership Warranties, Inc., a company that is now doing business as National Vehicle Protection Services, to restructure the way the company sells vehicle service contracts. Dealership Warranties will also pay $18,500 to the state in restitution and costs.
The action against Dealership Warranties prohibits deceptive sales techniques in the sale of vehicle repair coverage. The judgment also requires the company's sales people to describe during sales phone calls the details of the written contract.
Guess someone missed the internal memo, huh?
BTW, get rid of the private registration on the domain. It reflects rather poorly.
NVPServices
Maryland Heights,Missouri,
United States of America
Thank you for bringing this to my attention
#5REBUTTAL Owner of company
Thu, January 17, 2013
Good evening. It is with great regret that we are first speaking due to this very unfortunate situation. We value our customers and potential customers feedback as our entire organization has been built on the success of our customer service.
First, please allow me to apologize that you feel you were not treated with anything less than perfect customer service. This is not a situation we tolerate nor will ever become accustomed to allowing.
Also, I thank you for bringing this to our attention and would very much appreciate a chance to resolve this situation to ensure your full satisfaction. Our customer satisfaction is something we are very proud of and understand the main thing that separates us from others offering a Service is the trust and satisfaction of our customers.
If you will, please contact me at [email protected] with your contact information. Again, I appreciate you allowing us a chance to resolve this matter amicably.
Thank you,
Stefan Walker
NVPS
